Natasha Russell
McGuire's Pub
Poughkeepsie,NY
Summary
Dynamic manager with proven expertise at My Place Tavern, excelling in team leadership and customer service. Successfully trained staff, enhanced operational efficiency, and resolved guest concerns, boosting satisfaction. Skilled in inventory management and decision-making, fostering a professional environment that prioritizes safety and excellence.
Work History
Bar / Server
- Served beverages and food promptly, maintaining attentive table and bar service.
- Tracked guest orders accurately using point-of-sale system and communicated special requests.
- Refilled drinks, cleared glassware, and reset tables to support smooth service flow.
- Assisted bartenders with restocking liquor, beer, garnishes, and service supplies.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Maintained clean, organized service areas, including tables, bar tops, and dining spaces.
- Verified ID for alcohol sales and followed responsible service and safety standards.
Manager
- Directed daily front-of-house and back-of-house operations to maintain smooth service flow.
- Supervised staff schedules, assignments, and shift coverage to support consistent coverage.
- Resolved guest concerns promptly to protect service standards and customer satisfaction.
- Monitored inventory levels and coordinated supply orders to reduce stock shortages.
- Trained new team members on service procedures, sanitation, and workplace expectations.
- Reviewed cash handling and closing procedures to maintain accurate financial controls.
- Maintained professional, organized, and safe environment for employees and patrons.
Mgmt/ Bookeeping/Sales
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Staff management
Shift scheduling
Sales management
Customer relationship management (CRM)
Performance management
Schedule preparation
Product management
Safety procedures
Employee onboarding
Inventory management
Attention to detail
Multitasking
Organizational skills
Hiring and training
Staff training
Professional and courteous
Timeline
Manager
My Place Tavern
2016 - 2026Read More
Bar / Server
McGuire's Pub
2007 - 2017Read More
Mgmt/ Bookeeping/Sales
Hudson Valley Blueprint and Engineering
1989 - 2005Read More
Poughkeepsie High
High School Diploma
Read More