Vanessa I. Delgado
Allentown,PA
Summary
Highly organized, diligent, responsible, career driven individual with experience in effective clinical therapy, case management, individual therapy and group dynamics.
Overview
3
3
years of professional experience
Work History
Unification Specialist I
The Providencia Group
06.2022 - Current
- Evaluated cases according to Department of State and Office of Refugee Resettlement (ORR) guidelines.
- Conducted Safety and Well-being calls for clients in Operations Allies Welcome.
- Managed caseload of 39 children in ORR system to provide comprehensive, community-based care.
- Collaborated with external agencies to meet clients transitional needs.
Behavior Health Technician
The Mentor Network
05.2021 - 01.2023
- Provide Therapy and assistance to clients who are diagnosed with Autism, ADHD, and other behavioral diagnosis.
- Measured clients actions and behaviors using ABA methods in community settings.
- Use different methods of reinforcement to replace recurring negative behavior with positive behavior.
- Consult Behavior Therapy Plans with BC, supervisor and guardians.
Mental Health Technician
KidsPeace
08.2021 - 11.2021
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Measured clients behavior using scorecard method.
- Created Group Activities.
Customer Service Representative
Optum
08.2020 - 07.2021
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on customer needs and resolving concerns.
Education
Certification - Child Development
New Skills Academy
United Kingdom 03.2021
Bachelor of Arts - Forensic Psychology
University of Puerto Rico
Ponce06.2020
Associate of Science - Social Science
University of Puerto Rico
Utuado05.2017
Certification - Secretarial Studies And Office Administration
Juan A. Corretjer
Ciales05.2015
Skills
- Expert in Microsoft Office programs
- Experience in Psychological therapy treatments and group dynamics
- Forensic Psychology Expert
- Experience in Mental health with youth and young adults
- Expert in verbal, reading, and writing communication; English and Spanish
Timeline
Unification Specialist I
The Providencia Group
06.2022 - Current
Mental Health Technician
KidsPeace
08.2021 - 11.2021
Behavior Health Technician
The Mentor Network
05.2021 - 01.2023
Customer Service Representative
Optum
08.2020 - 07.2021
Certification - Child Development
New Skills Academy
Bachelor of Arts - Forensic Psychology
University of Puerto Rico
Associate of Science - Social Science
University of Puerto Rico
Certification - Secretarial Studies And Office Administration
Juan A. Corretjer
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