Christian Rivera Centeno
Orange City,USA
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
8
8
years of professional experience
Work History
Family Unification Specialist
TPG
03.2022 - 04.2025
- Coordinates case management through safe and timely reunification services for children.
- Initiates and maintains direct contact with each child and the child’s family while the child is in ORR care in order to efficiently advance the child’s safe and timely reunification and/or release of the child from the facility.
- Maintains continuity of care by ensuring adequate coverage of all caseload assignments
- Identifies potential family members or other sponsors for reunification.
- Facilitates the safe and timely release or discharge of children to identified family members or authorized caregiver/custodian and documents the provision of services in each child’s case file.
- Supports family members or other sponsors to assist them with understanding the process and the child’s needs.
- Conducts and documents ORR unaccompanied alien children (UAC) assessments in accordance with ORR policies and procedures.
- Reports significant incidents in accordance with ORR policies and procedures.
- Promoted positive outcomes for children by addressing barriers to reunification with their families.
Case Manager
Caliburn International-Long Beach, CA
03.2021 - 03.2022
- Coordinates case management through safe and timely reunification services for children.
- Initiates and maintains direct contact with each child and the child’s family while the child is in ORR care in order to efficiently advance the child’s safe and timely reunification and/or release of the child from the facility.
- Maintains continuity of care by ensuring adequate coverage of all caseload assignments
- Identifies potential family members or other sponsors for reunification.
- Facilitates the safe and timely release or discharge of children to identified family members or authorized caregiver/custodian and documents the provision of services in each child’s case file.
- Supports family members or other sponsors to assist them with understanding the process and the child’s needs.
- Conducts and documents ORR unaccompanied alien children (UAC) assessments in accordance with ORR policies and procedures.
- Reports significant incidents in accordance with ORR policies and procedures.
Guest Services Representative
Walt Disney Parks and Resorts-Orlando, FL
04.2017 - 03.2021
- Use my impeccable guest service skills to assist inbound queries through calls, chat, social media or email
- Contact guests through outbound calls
- Resolve issues affecting guests’ experiences
- Channel escalated issues to appropriate supervisors/managers
- Bring stories to life with scripted and non-scripted guest-engagement statements
- Ask open-ended questions to assess guest needs and make appropriate recommendations and resolutions
- Treat all guests and Cast Members with respect and contribute to a positive work environment
- Maintain Disney brand standards in Guest Service
- Uphold company policies per the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
Education
Bachelor of Science - Mathematics Education
Western Governors University
Salt Lake City, UT10-2024
Associate of Arts - Mathematics Education
Valencia College
Kissimmee, FL08.2020
Skills
- Remote Access Software (4 Years)
- Customer Service (8 years)
- Computer Skills (5 years)
- Expert problem solving
- Analytical Thinking (3 Years)
- Documentation Management (5 Years)
- Case Management (4 Years)
- Intake Experience (4 years)
- Team Work (9 Years)
Languages
Spanish
Native or Bilingual
Timeline
Family Unification Specialist
TPG
03.2022 - 04.2025
Case Manager
Caliburn International-Long Beach, CA
03.2021 - 03.2022
Guest Services Representative
Walt Disney Parks and Resorts-Orlando, FL
04.2017 - 03.2021
Bachelor of Science - Mathematics Education
Western Governors University
Associate of Arts - Mathematics Education
Valencia College
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