Natasha Scott
Saint Joseph,MN
Summary
Customer service professional with over a decade of experience working with people both in person and on the phones. Personable and dedicated, team player. Proven skill in establishing rapport and maintaining relationships with customers. Graduate of Health Information and Technology Program at Saint Cloud Technical and Community College.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
BI Worldwide
Saint Cloud, MN
11.2025 - 12.2025
- Responded to customer inquiries via email, ensuring prompt and accurate information delivery.
- Remote, temp, Doherty staffing
- Provided prompt assistance to customers through various communication channels.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Utilized CRM software to track customer interactions and maintain accurate records.
Customer Service Representative
Care Medical Supply
Sauk Rapids, MN
04.2024 - 08.2025
- Provided customer service through in-person and phone interactions to address inquiries and resolve issues
- Entered sales orders accurately to ensure timely processing
- Completed intake of new customers
- Verified insurance details for accuracy to facilitate customer onboarding
Customer Service/ Data Entry
Corner Home Medical
Saint Cloud, MN
07.2023 - 11.2023
- Processed customer sales orders accurately to ensure accurate processing and fulfillment.
- Distributed and shipped durable medical equipment to Centra Care locations, maintaining organized inventory.
Customer Care Representative
Coca Cola
Saint Cloud, MN
02.2023 - 07.2023
- Processed orders for restaurants and businesses to ensure timely delivery and customer satisfaction
- Executed timely email follow-ups to enhance communication with clients.
Customer Service Specialist
Meduit
Sartell, MN
08.2020 - 01.2023
- Performed data entry for insurance claims of insurance information and billed to insurance
- Established payment arrangements for overdue medical bills payment arrangements on past due medical bills.
- Conducted data entry of patient records of patient information, ICD and CPT codes
Call Center Representative
Preferred Credit
Saint Cloud, MN
02.2020 - 04.2020
- Processing credit applications over the phone, reduction in sales, laid off due to COVID - 19.
Call Center Representative
Areotek, Renewal By Anderson
Saint Cloud, MN
07.2019 - 01.2020
- Scheduled appointments for window consultations. Temp. Position.
Customer Service Representative
Blue Stem
Saint Cloud, MN
06.2018 - 05.2019
- Customer Service, placing orders and data entry.
Contact Center Representative
Marketing Concepts
Saint Cloud, MN
03.2017 - 08.2017
- Customer Service, order entry, e-commerce
- Went back to school August 2017.
Document Imaging Technician
Robert Half, Staffing Agency (Temp) - St, Cloud Hospital
Saint Cloud, MN
03.2016 - 12.2016
- Batch prepped complete and accurate medical records, scanned in records requested by Physicians.
- Handled emergency room Release of Information calls.
Collections Representative
Robert Half, Staffing Agency (temp)
Saint Cloud, MN
11.2015 - 01.2016
- Collections, data entry and skip tracing
Education
Health Information Technology (Associate) -
St. Cloud Technical & Community College
Saint Cloud, MN05-2018
Skills
- Customer service and support
- Computer skills and literacy
- Organizational abilities
- Medical office experience
- HIPAA compliance
- E-commerce management
- Medical records administration
- Telemarketing strategies
- Call center operations
- Microsoft Office proficiency
- Knowledge of Medical Terminology
- Insurance verification processes
- Data entry accuracy
- Phone etiquette and communication
- Collections
Timeline
Customer Service Representative
BI Worldwide
11.2025 - 12.2025
Customer Service Representative
Care Medical Supply
04.2024 - 08.2025
Customer Service/ Data Entry
Corner Home Medical
07.2023 - 11.2023
Customer Care Representative
Coca Cola
02.2023 - 07.2023
Customer Service Specialist
Meduit
08.2020 - 01.2023
Call Center Representative
Preferred Credit
02.2020 - 04.2020
Call Center Representative
Areotek, Renewal By Anderson
07.2019 - 01.2020
Customer Service Representative
Blue Stem
06.2018 - 05.2019
Contact Center Representative
Marketing Concepts
03.2017 - 08.2017
Document Imaging Technician
Robert Half, Staffing Agency (Temp) - St, Cloud Hospital
03.2016 - 12.2016
Collections Representative
Robert Half, Staffing Agency (temp)
11.2015 - 01.2016
Health Information Technology (Associate) -
St. Cloud Technical & Community College