Natasha Sharlene Jackson, MSM-HA
Health Information Specialist — Health Information Management
Upper Marlboro,MD
Summary
Health Information Specialist — Health Information Management
Early-career professional with graduate-level healthcare administration training and completed Medical Terminology certification (Nov 2025). Brings over 19 years of transferable experience in records management, data verification, workflow coordination, and administrative support within compliance-driven environments. Skilled in handling confidential records, managing electronic and physical data systems, performing quality checks, and maintaining documentation accuracy. Knowledgeable in HIPAA regulations, EHR/EMR workflows, and medical terminology. Seeking to leverage expertise in data integrity and medical records management to support patient information workflows, document imaging, and release of information in a healthcare setting.
Overview
26
26
years of professional experience
12
12
years of post-secondary education
Work History
Video Reviewer (Remote)
Bus Patrol America
Lorton, VA
08.2023 - Current
- Review and analyze high volumes of confidential electronic records to ensure accuracy, completeness, and compliance with regulatory standards
- Verify documentation, identify discrepancies, and escalate issues according to established workflows
- Maintain detailed electronic records using cloud-based systems and proprietary platforms
- Perform quality checks to ensure records are properly documented and stored
- Meet productivity and accuracy benchmarks while handling sensitive information
Research and Archive Team Lead
Voice of America (U.S. Agency for Global Media)
Washington, DC
10.2021 - 06.2025
- Oversaw electronic records management, metadata indexing, and quality control for a large-scale digital archive
- Assigned, audited, and verified records to ensure documentation accuracy and proper classification
- Led and trained a team of 8 staff on data entry standards, confidentiality requirements, and record-handling procedures
- Conducted routine audits to identify errors, correct inconsistencies, and maintain data integrity
- Coordinated workflows to ensure timely retrieval and delivery of requested records
Research and Archive Specialist
Voice of America (U.S. Agency for Global Media)
Washington, DC
04.2007 - 10.2021
- Maintained and retrieved electronic and physical records using database and inventory systems
- Verified record accuracy, completeness, and accessibility in accordance with organizational policies
- Responded to internal requests for information and documentation in a timely manner
- Handled sensitive and restricted materials with strict confidentiality
Food and Customer Service Clerk
Safeway Food and Drug, Inc.
Laurel, MD
07.2000 - 11.2016
- Provided front-facing customer service in a high-volume environment
- Accurately processed transactions and maintained records
- Resolved inquiries while adhering to confidentiality and service standards
Production Assistant II
Voice of America (U.S Agency for Global Media)
Washington, DC
10.2006 - 04.2007
- Retrieved, documented, and distributed time-sensitive records and materials
- Maintained accurate logs and tracking documentation
- Supported internal teams through organized record retrieval and documentation
Data Workflow Coordinator, Data Entry Department
Truist Bank (formerly SunTrust Banks)
Glen Burnie, MD
02.2005 - 02.2006
- Supervised high-volume data entry and verification of confidential financial records
- Ensured records were audit-ready, accurate, and compliant with internal controls
- Generated reports and maintained documentation integrity
Education
Certificate (In Progress) - Data And Electronic Health Records
Johns Hopkins University (Coursera)
Baltimore, MD 02.2026 - Current
Certificate - Medical Terminology
Des Moines University
Des Moines, IA 09.2025 - 11.2025
Master of Science - Management, Healthcare Administration
University of Maryland Global Campus
Adelphi, MD 09.2007 - 05.2014
Bachelor of Science - Communications
Bowie State University
Bowie, MD 08.1999 - 05.2004
Skills
- Electronic Records Management
- EMR / Electronic Record Systems (Transferable Experience)
- Document Scanning & Indexing
- Records Retrieval & Release Support
- Data Entry & Verification
- Documentation Accuracy & Quality Review
- HIPAA & Confidentiality Compliance (Foundational)
- Medical Terminology (Foundational)
- Administrative & Clerical Support
- Workflow Coordination
- File Maintenance & Record Retention
- Customer Service & Telephone Support
- Microsoft Office
- Typing & 10-Key Proficiency
- Secure Handling of Sensitive Information
- Attention to detail
- Workflow coordination
Portfolio
Medical Terminology Certificate, Des Moines University
Additional Information
PROFESSIONAL HIGHLIGHTS
· Records & Data Management – Experienced in handling confidential records, performing quality checks, and ensuring data accuracy across electronic and physical record systems in compliance-driven environments.
· Health Information Knowledge – Academic and foundational knowledge of EMR/EHR systems, HIPAA requirements, release of information (ROI), and documentation integritythrough formal education and training.
· Administrative & Workflow Coordination – Over 19 years of experience supporting records coordination, workflow efficiency, and documentation processes within regulated, detail-oriented settings.
· Medical Terminology & Healthcare Administration – Completed Medical Terminology Certificate (Nov 2025) and holds a Master in Management with Healthcare Administration specialization.
· Data Accuracy & Compliance Focus – Strong background in auditing, verifying, and maintaining sensitive information with a high level of accuracy, consistency, and attention to detail.
· EMR/EHR Skill Development – Actively pursuing coursework in Electronic Medical Records (EMR) / Electronic Health Records (EHR) to build practical understanding of health information workflows, system navigation, and documentation standards.
Timeline
Certificate (In Progress) - Data And Electronic Health Records
Johns Hopkins University (Coursera)
02.2026 - Current
Certificate - Medical Terminology
Des Moines University
09.2025 - 11.2025
Video Reviewer (Remote)
Bus Patrol America
08.2023 - Current
Research and Archive Team Lead
Voice of America (U.S. Agency for Global Media)
10.2021 - 06.2025
Master of Science - Management, Healthcare Administration
University of Maryland Global Campus
09.2007 - 05.2014
Research and Archive Specialist
Voice of America (U.S. Agency for Global Media)
04.2007 - 10.2021
Production Assistant II
Voice of America (U.S Agency for Global Media)
10.2006 - 04.2007
Data Workflow Coordinator, Data Entry Department
Truist Bank (formerly SunTrust Banks)
02.2005 - 02.2006
Food and Customer Service Clerk
Safeway Food and Drug, Inc.
07.2000 - 11.2016
Bachelor of Science - Communications
Bowie State University
08.1999 - 05.2004