Natasha Simpson
Macon,GA
Summary
Detail-oriented professional experienced in administrative settings. Maintained top 10% two consecutive years. Chairman’s Club and ACE award recipient. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Title Processing Specialist
Geico
Macon, GA
07.2019 - Current
- Maintain accurate records of incoming titles and documents, adhering to established procedures
- Review documents for compliance with state and DMV requirements, ensuring accuracy, proper signatures, and notarization
- Prepare essential documents for vehicle titling or registration processes
- Processed a high volume of customer payments accurately and in a timely manner.
- Monitored workflow patterns in order to maximize efficiency throughout the department.
- Communicated effectively with vendors regarding changes or updates related to processing activities.
- Maintained confidentiality of sensitive customer information at all times.
- Ensured compliance with applicable laws and regulations related to customer service operations.
- Utilized software programs to enter data into the system and maintain records.
- Assisted customers with inquiries regarding their accounts, transactions, and payment statuses.
Clerical Assistant
Radiology Associates Macon
Macon, GA
10.2013 - Current
- Provide clerical support by managing incoming calls and processing paperwork for MRI and CT interpretation
- Facilitate information requests and maintain workflow continuity for all incoming faxed documents
- Operate local software systems effectively, ensuring seamless navigation between various screens
- Updated customer contact information in the system database.
- Provided administrative support for staff members.
- Answered phone calls and directed them to the appropriate personnel.
- Scanned documents into digital format for storage purposes.
Emergency Room Patient Access
Houston Medical Center
Warner Robins, GA
08.2011 - 03.2013
- Managed the reception of incoming calls and patient greetings, ensuring a smooth check-in process while accurately collecting demographic information for medical billing
- Verified patients' insurance policies at the time of visit and handled copayment transactions, in addition to providing explanations of patients' rights and advanced directives as required
- Assisted with admitting, discharging processes including gathering necessary paperwork from referring hospitals, physicians offices.
- Maintained accurate documentation of all activities related to patient care services.
Health Unit Coordinator
Houston Medical Center
Warner Robins, GA
04.2010 - 08.2011
- Prepared patient charts and accurately entered physicians' orders to ensure timely medical care and administration by nursing staff
- Coordinated laboratory work to facilitate efficient patient diagnostics and treatment processes
- Organized patient records, charts, and other documents in an orderly manner.
- Assisted with orienting new employees to departmental procedures.
- Entered medication orders into the pharmacy system accurately and timely.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Provided administrative support to nursing staff as needed.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Updated patient information in electronic systems according to established policies and procedures.
- Prepared new patient files by entering demographic information into a computer system.
- Processed paperwork related to hospital admissions, discharges, and transfers.
Education
Associates - Medical Assisting
Central Georgia Technical College
05.2009
Bachelor of Science -
Middle Georgia State University
Macon, GASkills
- Organizational and Planning Skills
- Communication Skills
- Attention to Detail
- Problem Solving
- Exceptional Phone Communication and Customer Service
- Maintaining Quality Assurance Standards
- Data Review and Verification
- Standard operating procedures
- Workflow optimization
- Identifying errors
- Information verification
- Microsoft Excel
- Document editing
- Salesforce expert
Certification
Actively pursuing adjuster licensing and training with Xactimate software.
Timeline
Title Processing Specialist
Geico
07.2019 - Current
Clerical Assistant
Radiology Associates Macon
10.2013 - Current
Emergency Room Patient Access
Houston Medical Center
08.2011 - 03.2013
Health Unit Coordinator
Houston Medical Center
04.2010 - 08.2011
Associates - Medical Assisting
Central Georgia Technical College
Bachelor of Science -
Middle Georgia State University