Natasha Sojo

• Research and update contacts in the database to reflect current employment and contact information
• Complete projects that require teamwork and precise details
• Keep database up to current about recent executive moves
• Handle database information requests from prospective and current clients
• Help train the company AI model by quality spot-checking the information before it is given to the AI
• Work closely with the core data engineering team for process improvements

Additional role added as a trainer for new data research hires

• Keeping checks, money orders, and sensitive documentation secured.
• Using the Platypus ISP Billing System and taking payments with credit/debit cards, checks, and money orders.
• Handling escalations for customers dissatisfied with payments, prices, credits, or general concerns.
• Allocating projects and tasks to fellow team members in an affable manner.
• Rectifying challenging situations regarding accounting.
• Answering phone calls, returning voice mails, and replying to emails in a prompt manner.
• Completing a monthly year-to-date uninstall report, a net gain/loss of customers report, and credit given report.
• A weekly monetary report from appointments completed.
• Scheduling, rescheduling, and cancelling customer appointments.
• In-take of prospective and new customers.

• Answering phone calls, returning voice mails, and replying to emails in a prompt manner.
• Scheduling, rescheduling, and cancelling appointments for customers.
• Using the Platypus ISP Billing System and taking payments with credit/debit cards, checks, and money orders.
• Cleaning and maintaining the office.
• Assisting service, sales, and billing representatives with strenuous tasks.
• Assisting in projects and crafting official documents