Natasha stewart
Tacoma,WA
Summary
Dynamic professional with extensive experience as a Dispatcher at Chief Leschi Schools, excelling in route optimization and effective communication. Proven ability to manage high call volumes while ensuring compliance with safety regulations. Recognized for fostering strong customer relationships and enhancing operational efficiency through critical thinking and attention to detail. Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
22
22
years of professional experience
Work History
Dispatcher /ASA Router
Chief Leschi Schools
Puyallup, WA
08.2023 - Current
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Updated records of driver locations, delays, and cancellations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Maintained logs of all incoming calls and assigned tasks.
- Ensured compliance with safety regulations and company policies.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Utilized GPS devices and software to strategize routes, inform customers, and advise drivers on potential issues.
School Bus Driver/Trainer
Shoreline School District 412
Shoreline , WA
11.2014 - 06.2019
- Followed all safety protocols when transporting students with special needs or disabilities.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Developed positive relationships with students through friendly interactions.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Provided classroom instruction and hands-on training for school bus drivers on proper driving techniques, safety regulations, and customer service.
School Bus Driver
Northshore School District
Bothell, WA
12.2013 - 11.2014
- Performed pre-trip inspections of the bus according to established procedures.
- Communicated effectively with parents regarding student transportation issues.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Transported students to school in a timely manner while keeping assigned route schedule.
School Bus Driver
Pinellas County Schools
Safety Harbor, FL
09.2008 - 05.2012
- Transported students to school in a timely manner while keeping assigned route schedule.
- Managed time efficiently so that routes are completed within allotted timespan.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Performed pre-trip inspection and mechanical checks before scheduled run.
School Bus Driver
Shoreline School District 412
Shoreline, WA
02.2003 - 06.2007
- Performed pre-trip inspections of the bus according to established procedures.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Transported students to school in a timely manner while keeping assigned route schedule.
Education
Soft Skills -
UW Foster School of Business
Seattle, WA04-2025
Year 1 of PMTP -
CWU
Ellensburg, WA07-2024
Driver Instructor Certificate -
Driver Instructor Trainer Course
Vancouver, WA07-2015
High School Diploma -
ShoreCrest High School
Shoreline, WA06-1996
Skills
- Communication management
- Customer relationship management
- Route optimization
- Time management
- Effective communication
- Attention to detail
- Verifying coverage
- Routing orders
- Verbal and written communication
- Schedule management
- Workflow prioritization
- Conflict resolution
- Critical thinker
- Team collaboration
- Dispatch software
- Navigation support
- Multitasking and organization
Timeline
Dispatcher /ASA Router
Chief Leschi Schools
08.2023 - Current
School Bus Driver/Trainer
Shoreline School District 412
11.2014 - 06.2019
School Bus Driver
Northshore School District
12.2013 - 11.2014
School Bus Driver
Pinellas County Schools
09.2008 - 05.2012
School Bus Driver
Shoreline School District 412
02.2003 - 06.2007
Soft Skills -
UW Foster School of Business
Year 1 of PMTP -
CWU
Driver Instructor Certificate -
Driver Instructor Trainer Course
High School Diploma -
ShoreCrest High School
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