Summary
Overview
Work History
Education
Skills
EXPERIENCE: PREVIOUS
Timeline
Generic

NATASHA STROUGH

Lockport

Summary

Dynamic healthcare professional with over a decade of experience in operations and administration, offering a versatile skill set applicable across various industries. Currently pursuing an MBA focused on leadership, finance, and process improvement, complemented by a BSN background that provides a strong foundation in organizational leadership and strategic planning. Proven ability to manage high-volume caseloads, coordinate interdisciplinary teams, and oversee daily operations with exceptional attention to detail and communication skills. Eager to leverage expertise in supporting mission-driven teams that prioritize efficiency and collaboration while navigating complex workflows and delivering impactful results under pressure.

Overview

9
9
years of professional experience

Work History

Care Coordinator

Person Centered Services
10.2024 - Current
  • Coordinated Medicaid and OPWDD services for individuals with developmental disabilities, ensuring access to inclusive, least-restrictive support across medical, behavioral, and social domains
  • Scheduled and facilitated medical appointments, therapies, and community-based services, promoting independence and integration into community programs
  • Collaborated with interdisciplinary teams—including physicians, therapists, educators, and social workers—to develop and execute comprehensive care plans
  • Maintained accurate documentation in multiple case management and healthcare systems, ensuring compliance with state regulations and organizational standards
  • Educated individuals and families on available benefits, resources, and care options to enhance engagement, health literacy, and self-advocacy
  • Demonstrated advanced time management by balancing competing priorities across a dynamic caseload and coordinating services with multiple providers
  • Applied strong computer proficiency in EHR platforms, Medicaid systems, and Microsoft Office Suite to streamline workflows, reporting, and communication
  • Supported operational efficiency through proactive scheduling, resource allocation, and coordination with external vendors and service providers
  • Contributed to quality improvement initiatives by identifying service gaps, recommending solutions, and enhancing care delivery processes
  • Navigated complex interpersonal dynamics with professionalism and empathy, resolving service barriers and advocating for individual needs

Senior Care Manager

Centene
01.2019 - 10.2024
  • Delivered comprehensive care management for a high-volume caseload averaging 250 members, coordinating medical and support services across the continuum of care
  • Assessed clinical, behavioral, and social needs; developed individualized care plans aligned with quality standards, cost-efficiency goals, and regulatory requirements
  • Maintained accurate documentation of assessments, authorizations, and clinical data across multiple medical management platforms, ensuring compliance and data integrity
  • Collaborated cross-functionally with physicians, behavioral health specialists, social workers, and community organizations to drive integrated, patient-centered care
  • Monitored utilization trends and member outcomes to identify gaps in care and implement targeted interventions that reduced hospitalizations and improved engagement
  • Educated members and families on diagnoses, medications, and available resources, promoting health literacy and self-management
  • Supported internal process improvements by identifying workflow inefficiencies and contributing to system enhancements
  • Applied strong organizational and time management skills to balance competing priorities and meet performance benchmarks in a dynamic, high-volume environment

RN Manager

Erie County- ECSO
01.2018 - 01.2019
  • Supervised a multidisciplinary team of 30–40 employees, providing leadership, mentorship, and performance evaluations (monthly and annually)
  • Managed and oversaw daily operations of the medical unit within a correctional facility, ensuring compliance with clinical protocols and institutional policies
  • Delivered staff education on procedures, compliance standards, and continuing education requirements; onboarded and oriented new hires to unit workflows
  • Created and maintained daily staff schedules and assignments, balancing acuity, coverage, and operational needs
  • Maintained full RN responsibilities, including direct patient care, emergency response, medication administration, and patient education on medical conditions and therapies
  • Responded to critical incidents with composure and clinical precision; documented care accurately and thoroughly in EHR systems
  • Fostered a collaborative team environment, resolving issues efficiently and promoting a culture of accountability and compassion
  • Oversaw inventory and stock management, including ordering, tracking, and reconciling medical supplies and pharmaceuticals to ensure uninterrupted patient care
  • Managed payroll-related tasks, including timekeeping, shift approvals, and coordination with HR/payroll systems to ensure accurate compensation and compliance with labor policies
  • Supported budget alignment through cost-conscious resource allocation and supply chain oversight

RN

Erie County- ECSO
01.2017 - 01.2018
  • Delivered high-quality patient care in a correctional health setting, responding swiftly and effectively to medical emergencies and acute situations
  • Accurately documented clinical interventions and patient progress in electronic health records (EHR), ensuring compliance with legal and institutional standards
  • Educated patients on medical conditions, medications, and therapeutic regimens, fostering health literacy and adherence
  • Collaborated within a multidisciplinary team to coordinate care, resolve issues, and maintain a safe, efficient unit environment
  • Treated and managed patients in alignment with facility policies, procedures, and ethical standards
  • Demonstrated strong clinical judgment, adaptability, and emotional intelligence in a high-pressure, high-risk environment

Education

Bachelor of Science in Nursing -

D'Youville University
05.2016

MBA - Healthcare Administration

Mount Saint Vincent
06-2026

Skills

  • Healthcare experience exceeding 10 years
  • Proficient in EMAR systems
  • Experience in conducting annual reviews
  • Strong verbal communication
  • Interdepartmental collaboration skills
  • Adaptability in fast-paced settings
  • Regulatory compliance expertise
  • Proficient multitasking abilities
  • Standard operating procedure evaluation
  • Proficient in Microsoft Office Suite
  • Cross-functional team management
  • Analytical problem solving
  • Implementing best practices
  • Team management and scheduling
  • Performance assessment and training
  • Inventory and payroll management
  • Strategic critical thinking

EXPERIENCE: PREVIOUS

  • 2007-2009; Cantalician Center for Learning- Teacher Assistant, Lead Teacher, Early Childhood Lesson Planning, Organizing, Teaching, attending various Trainings, Documenting, Record keeping, and communicating with parents.
  • 2009-2010; Cantalician Center for Learning- One-to-One Aide, Special Education
  • 2010 Nov-2013 Jan; Twin City Ambulance Corporation EMT-Basic: Respond to emergency calls to provide efficient and immediate care to the critically ill and injured.
  • 2013 Jan- March 2014; Sisters of Charity Hospital- Saint Joseph Campus: Nurse Assistant- Med-Surg 4th floor: Assist patients with activities of daily living. Assist nursing staff. Report to Charge Nurse and Nursing manager.
  • 2014 March- 2016 May; South Buffalo Mercy Hospital Nurse Assistant- 7East Med-Surg: Assist patients with activities of daily living. Assist nursing staff.
  • 2014 July-2016 January; Rural Metro WNY EMT-Basic: Respond to emergency calls to provide efficient and immediate care to the critically ill and injured. Maintain accurate and complete documentation.

Timeline

Care Coordinator

Person Centered Services
10.2024 - Current

Senior Care Manager

Centene
01.2019 - 10.2024

RN Manager

Erie County- ECSO
01.2018 - 01.2019

RN

Erie County- ECSO
01.2017 - 01.2018

Bachelor of Science in Nursing -

D'Youville University

MBA - Healthcare Administration

Mount Saint Vincent

Similar Profiles

CREATE PROFILE