Natasha Thompson
Spring,TX
Summary
Seeking Customer Service Representative role with 6 years of experience in customer-centric positions. Proven track record in resolving customer inquiries, deescalating conflicts, and ensuring satisfaction through roles as Customer Service Specialist and Associate. Skilled in problem-solving, multitasking, and active listening, with expertise in claims processing and data entry.
Overview
7
7
years of professional experience
Work History
Seasonal Tax Preparer
Platinum Tax Service
Houston, TX
01.2022 - Current
- Preparing tax return and submitting it to the IRS.
- Demonstrating great customer service skills.
- Communicating with clients making sure they know we are here to help.
- Remote/In Office
Customer Service Specialist
Getix Health
03.2024 - 04.2025
- Responded to inbound and outbound telephone inquiries, utilizing standard procedures and scripts to resolve customer inquiries effectively.
- Informed customers about available services, assessed their needs, and communicated appropriate resolution options in a timely manner.
- Assisted in planning and implementing department goals, making recommendations to management for improved efficiency and effectiveness.
Customer Service Associate
Conduent
02.2022 - 08.2023
- Delivered technical support to resolve high-speed internet connectivity and performance issues, achieving resolution on the initial call.
- Addressed and resolved customer inquiries related to service and device issues, demonstrating advanced product knowledge.
- Managed trouble tickets for network, operating system, and browser configuration issues, consistently meeting resolution timelines.
Claims Representative
Advanced Technology
02.2018 - 09.2022
- Resolved customer inquiries and processed claims related to unemployment cards, ensuring efficient and accurate assistance.
- Managed inbound customer service calls, addressing concerns and facilitating issue resolution to maintain customer satisfaction.
- Documented call information for audit and reporting purposes, and communicated feedback to enhance service quality.
Education
Associate's Degree - Business
Prairie View A&M University
12.2023
Skills
- Claims Processing
- Problem-Solving
- Multitasking
- Active Listening
- Communication
- Empathy
- Time Management
- Conflict Resolution
- Patience
- Product Knowledge
- Technical Proficiency
Timeline
Customer Service Specialist
Getix Health
03.2024 - 04.2025
Customer Service Associate
Conduent
02.2022 - 08.2023
Seasonal Tax Preparer
Platinum Tax Service
01.2022 - Current
Claims Representative
Advanced Technology
02.2018 - 09.2022
Associate's Degree - Business
Prairie View A&M University