Natasha Villalpando

• Crossed train- OBGYN, woman’s health, pediatrics, general medicine {family practice Adults), urgent careVitalizing patient of all ages. Vaccine administration, well woman exams, birth control me
• Assisted healthcare providers with patient examinations and medical procedures.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Maintained updated knowledge through continuing education and advanced training.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Assisted with patient intake, including collecting medical histories and vital signs.
• Trained new staff on office procedures and patient care protocols.
• Ensured compliance with healthcare regulations and safety protocols during operations.
• Supervised, trained and coached team of medical assistants.
• Set up, cleaned and stocked examination rooms with medical supplies.
• Assisted patients with registration, new patient paperwork and check-out process.
• Closed and submitted patient insurance claims at end of shift.
• Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
• Conducted quality assurance reviews on lab tests and diagnostic imaging studies performed by technicians and assistants.
• Directed front desk staff in delivering excellent customer service to patients.
• Trained new staff on back office protocols for handling medical records, billing processes.

• Front office back office. PAs for medications, EMTs, psychology evals, answering phones and checking in patients. Checking out patients, vitals.
• Collected vital signs and documented patient information accurately.
• Registered new patients into practice management software program accurately entering demographic information.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Filed insurance claims forms in accordance with applicable regulations.

• Experience working with Patients who have COPD,Asthma and any lung problems they may haveBack office and front office workJob duties- Taking vitals, new patient intake, authorization for medication, Authorizations for testing, Autherations for sleep studies, Scheduling sleep studies for patient, Setting up Home sleep studies kits, Spirometry testing, PFT testing, DME orders for CPAP, AUTOPAP, BIPAP, and nebulizer machines. EKG machine.
• Measured vital signs and took medical histories to prepare patients for examination.
• Documented notes during patient visits.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

• Managed patient records using electronic health record systems.
• Scheduled appointments and coordinated follow-up care for patients.
• Educated patients on treatment plans and medication usage.
• Collected vital signs and documented patient information accurately.
• Supported administrative tasks, including billing and insurance verification.
• Collaborated with multidisciplinary teams to enhance patient care services.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Experience working with children, adults and mental health. Medical management, authorization for testing. Office management, engaging with patients. Advocating for patient needs. Medication authorizations. Also dispensing samples of medication for patients starting new treatment.