NaTasha Walsh
Orem
Summary
A creative professional with robust background in content creation, bringing blend of strategic thinking and artistic flair. Adept at crafting engaging content that drives audience engagement and supports marketing objectives. Known for strong team collaboration, adaptability, and delivering high-quality results under tight deadlines.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Content Creator
That Fangirl Life
12.2022 - Current
- Generated stories to reflect current trends and news to pull audience into website.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
- Researched ideas for articles ie. conducted interviews
Head Cashier
Lowes Home Improvment
12.2023 - 02.2025
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Sales Associate
Dillards Department Store
02.2022 - 02.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Answered customer questions about sizing, accessories, and merchandise care.
Social Media Specialist
Get Thrifty
11.2021 - 09.2022
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Provided updates for Concert tours ie. Harry Styles, 5SOS and Louis Tomlinson
- Conducted polls and mini games with the audience to drive traffic
SEO Specialist
Boostability
04.2021 - 08.2021
- Researched and analyzed industry trends to inform search marketing strategies.
- Collaborated with team to investigate critical SEO-related issues and provided impactful solutions.
- Managed search engine marketing budgets and tracked campaign performance.
- Tracked, reported and analyzed website analytics to drive strategy and improve user experience.
Account Creation Specialist
Vivint Smart Home
09.2019 - 04.2021
- Analyzed customer financial records to determine appropriate payment plan.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Transferred clients to different departments based on the nature of their questions/concerns
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Established relationships with customers to encourage payment of delinquent accounts.
Paint Associate
Home Depot
07.2017 - 07.2019
- Identified and accurately explained product information and product application.
- Performed tinting, mixing and color matching of paint.
- Actively engaged customers to gather information on current and future paint projects.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Located merchandise in store for consumers and demonstrated usage of tools and prep items.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
Cashier
Sprouts Farmers Market Inc, Grocery
01.2016 - 05.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Identified and resolved discrepancies and errors in customer accounts.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Deli Clerk
Payson Market
04.2013 - 04.2014
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared salads, soups and sandwiches for customers.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Clarence Senior High School
Clarence, NY06.2012
Skills
- Content Curation
- Material Revising
- Editing
- Research
- Social media marketing
- SEO strategies
- Time management
- Multitasking and organization
- Problem-solving
- SEO optimization
- Positive attitude
- Computer proficiency
Timeline
Head Cashier
Lowes Home Improvment
12.2023 - 02.2025
Content Creator
That Fangirl Life
12.2022 - Current
Sales Associate
Dillards Department Store
02.2022 - 02.2023
Social Media Specialist
Get Thrifty
11.2021 - 09.2022
SEO Specialist
Boostability
04.2021 - 08.2021
Account Creation Specialist
Vivint Smart Home
09.2019 - 04.2021
Paint Associate
Home Depot
07.2017 - 07.2019
Cashier
Sprouts Farmers Market Inc, Grocery
01.2016 - 05.2017
Deli Clerk
Payson Market
04.2013 - 04.2014
High School Diploma -
Clarence Senior High School
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