Natasha Warner
La Grange,GA
Summary
Self-motivated Lead Customer Service Representative with expertise in managing complex customer interactions and resolving escalated issues. Enhanced productivity and brand loyalty through strong communication and problem-solving abilities. Led teams to improve efficiency and customer satisfaction while training staff on service standards and procedures.
Overview
1
1
year of professional experience
Work History
Customer Service Lead
Amwaste
West Point, GA
04.2026 - Current
- Facilitated customer inquiries and resolved issues promptly and effectively.
- Trained new team members on customer service protocols and company policies.
- Managed daily operations to ensure smooth service delivery and customer satisfaction.
- Monitored customer interactions to identify areas for improvement in service.
- Collaborated with team members to enhance service quality and efficiency.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer Service Representative Trainer
Amwaste
West Point, MI
07.2025 - Current
- Developed training materials for new customer service representatives.
- Conducted workshops to enhance team communication and service skills.
- Assisted in onboarding processes for incoming customer service staff.
- Collaborated with management to identify training needs and gaps.
- Facilitated meetings to discuss best practices in customer service.
- Monitored call center metrics such as wait times, first-call resolution rates, and average handle time in order to measure effectiveness of training initiatives.
Education
Newnan High School
Newnan, GASkills
- Customer service
- Employee training
- Onboarding management
- Training development
- Performance metrics
- Process improvement
- Team building
- Conflict resolution
Timeline
Customer Service Lead
Amwaste
04.2026 - Current
Customer Service Representative Trainer
Amwaste
07.2025 - Current
Newnan High School