Natasha Watson
Greensboro,United States
Summary
Banking professional with robust background in customer service, excelling in client relations and issue resolution. Proven ability to collaborate effectively within team and adapt to changing needs. Known for reliability, flexibility, and strong focus on achieving results through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Specialty Merchandise Associate
Food Lion
07.2022 - Current
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Organized merchandise displays to enhance customer engagement and optimize sales opportunities.
- Collaborated with team members to maintain store cleanliness and organization for improved shopping experience.
- Executed daily operational tasks independently, contributing to efficient workflow and service delivery.
- Monitored product expiration dates and managed markdown processes to minimize losses.
- Trained new associates on company policies, procedures, and best practices for merchandise handling.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
Service Specialist 1 - Loan Servicing
Truist Bank
05.2021 - 05.2022
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted clients with account management, ensuring accurate updates and compliance with policies.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
- Conducted thorough analysis of client needs, recommending appropriate financial products and services.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Consistently met productivity and quality goals in a fast-paced loan servicing environment.
Customer Support Specialist
VF Corporation
09.2020 - 04.2021
- Resolved customer inquiries through various communication channels, ensuring prompt and accurate responses.
- Collaborated with cross-functional teams to enhance product knowledge and improve support efficiency.
- Utilized CRM software to track customer interactions and maintain detailed records of service issues.
- Developed training materials for new team members, promoting consistent service quality across the department.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Software Engineer
Onyx Ocean Technologies
11.2018 - 05.2020
- Developed scalable software solutions to enhance system performance and reliability.
- Collaborated with cross-functional teams to identify and resolve technical challenges efficiently.
- Implemented automated testing frameworks to improve code quality and reduce deployment errors.
- Optimized existing applications by analyzing user feedback and integrating new features seamlessly.
- Built databases and table structures for web applications.
- Corrected, modified and upgraded software to improve performance.
- Coordinated deployments of new software, feature updates and fixes.
Education
Bachelor of Science - Information Technology
North Carolina A&T State University
Greensboro, NC05-2018
Associate of Applied Science - Computer Information Technology
Sampson Community College
Clinton, NC05-2015
Skills
- Project Management
- Time Management
- Critical Thinking
- Handling Pressure
- Operating Systems
- Networking
- Microsoft Office
- Programming Languages
- Customer Service
- Banking Operations
- Loan Servicing
- Account Maintenance
Timeline
Specialty Merchandise Associate
Food Lion
07.2022 - Current
Service Specialist 1 - Loan Servicing
Truist Bank
05.2021 - 05.2022
Customer Support Specialist
VF Corporation
09.2020 - 04.2021
Software Engineer
Onyx Ocean Technologies
11.2018 - 05.2020
Bachelor of Science - Information Technology
North Carolina A&T State University
Associate of Applied Science - Computer Information Technology
Sampson Community College