Natasha Westbrook
Green Bay,WI
Summary
Dedicated professional with extensive experience in dispatch and logistics. Recognized for strong problem-solving abilities and effective communication, contributing to enhanced operational efficiency and a consistent reduction in response times.
Overview
25
25
years of professional experience
Work History
2nd Shift Supervisor / Customer Service Account Le
Contract Transport Services
01.2025 - Current
- Promoted to oversee a white-glove customer account, acting as primary point of contact for all service and logistics issues
- Resolved customer concerns and escalations, improving client satisfaction and service reliability
- Managed load acceptance via EDI systems and coordinated deliveries using TMS and Blue Yonder
- Scheduled and tracked deliveries through platforms including UNFI and Dollar General systems
- Supervised dispatch operations and team performance during 2nd shift
- Ensured timely communication between customers, drivers, and internal teams
Dispatcher Coordinator
Cash Depot Inc.
06.2021 - 12.2024
- Monitored ATMs and equipment using SEMS to identify service outages
- Troubleshot equipment remotely via MoniView, reducing downtime
- Created work orders and dispatched technicians for on-site repairs
- Coordinated scheduling and routing for service technicians
- Managed incoming service tickets and emails, ensuring prompt resolution
- Improved response times and overall operational efficiency
Dispatch Coordinator
Pipe Pros LLC
05.2018 - 05.2021
- Dispatched casing crews, equipment, and tools for oilfield operations
- Prepared and submitted bid proposals for casing jobs
- Managed invoicing and administrative documentation
- Conducted field visits to ensure customer satisfaction
- Maintained detailed dispatch and delivery records
- Identified inefficiencies and improved processes, increasing productivity by 10%
- Coordinated scheduling, meetings, and logistics operations
Customer Care Representative
SITEL Worldwide
12.2016 - 05.2018
- Handled customer interactions via phone, email, and chat
- Resolved issues and de-escalated customer concerns
- Maintained accurate records for reporting and auditing
- Contributed to a 30% reduction in response times through process improvements
Inside Sales Specialist
Distribution Now
02.2014 - 12.2016
- Generated sales orders, quotes, and invoices
- Managed inventory and warehouse stock
- Coordinated shipping, receiving, and delivery logistics
- Processed and tracked purchase orders
- Negotiated contracts and supported revenue growth strategies
- Provided technical product knowledge to customers
Customer Care Representative
SITEL Worldwide
01.2001 - 01.2014
- Delivered customer support across multiple communication channels
- Maintained customer records and resolved service issues
- Ensured high-quality service and consistent communication
Education
High School Diploma -
Lake View High School
San Angelo, TXSkills
- Dispatch & Logistics Coordination
- Route Planning & Scheduling
- Customer Service & Escalation Management
- EDI, TMS, Blue Yonder
- SEMS & MoniView Systems
- Process Improvement
- Team Supervision
- Problem Solving & Troubleshooting
Timeline
2nd Shift Supervisor / Customer Service Account Le
Contract Transport Services
01.2025 - Current
Dispatcher Coordinator
Cash Depot Inc.
06.2021 - 12.2024
Dispatch Coordinator
Pipe Pros LLC
05.2018 - 05.2021
Customer Care Representative
SITEL Worldwide
12.2016 - 05.2018
Inside Sales Specialist
Distribution Now
02.2014 - 12.2016
Customer Care Representative
SITEL Worldwide
01.2001 - 01.2014
High School Diploma -
Lake View High School