Natasha Wiley
Fort Worth,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Certified Notary Signing Agent
Starz 1 Mobile Notary
Fort Worth , TX
2023.02 - Current
- Developed strong relationships with clients by providing excellent customer service.
- Prepared Notary journal entries for each transaction according to state requirements.
- Assisted clients in understanding their rights and responsibilities regarding document execution.
- Performed detailed record keeping activities related to all client transactions.
- Notarized signatures, affidavits, powers of attorney, deeds, titles and other official documents.
- Verified identification of clients prior to notarizing documents.
- Traveled to various locations to provide mobile notary services.
Transportation Dispatcher
Silver West Executive Transportation
Fort Worth , TX
2023.01 - Current
- Reviewed safety protocols with drivers prior to each dispatch in order to ensure safe operations.
- Received and processed customer orders for transportation services.
- Tracked all shipments using GPS technology in order to provide real-time updates.
- Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
- Negotiated rates with third-party carriers for outsourced transportation needs.
- Developed strong relationships with drivers through effective communication and problem-solving skills.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Responded to customer messages in regards to delivery issues.
Appointment Specialist
CSS/ Showingtime/ Zillow
Fort Worth , TX
2014.12 - Current
- Provided detailed instructions on how to reschedule or cancel an appointment via phone or online.
- Performed administrative duties such as filing documents, updating databases and preparing correspondence.
- Trained new staff members on company policies and procedures relating to appointment booking operations.
- Processed cancellations and rescheduling requests promptly while maintaining accurate records of changes.
- Monitored staff performance levels within the department, providing feedback where necessary.
- Provided support to other departments when needed by answering phone calls and emails related to the scheduling process.
- Maintained accurate records of all scheduled appointments utilizing a database system.
- Scheduled appointments for clients and customers, ensuring an appropriate amount of time was allotted for each appointment.
- Resolved customer complaints quickly and efficiently while maintaining high levels of professionalism at all times.
- Responded to inquiries from customers regarding available timeslots for appointments.
Education
BBA - Business Administration And Management
Strayer University
Washington, DCSkills
- Identity Verification
- Document organization
- Recordkeeping skills
- Power of attorney
- Travel Planning
- Excellent Communication
Timeline
Certified Notary Signing Agent
Starz 1 Mobile Notary
2023.02 - Current
Transportation Dispatcher
Silver West Executive Transportation
2023.01 - Current
Appointment Specialist
CSS/ Showingtime/ Zillow
2014.12 - Current
BBA - Business Administration And Management
Strayer University
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