Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Wilkes

Roseville

Summary

Dynamic professional with a strong background in education and customer service, notably at Molina Healthcare. Skilled in behavior management and lesson planning, I excel in fostering student development and enhancing client satisfaction. Proven ability to implement effective teaching strategies and communicate effectively, resulting in improved academic performance and increased customer loyalty.

Overview

20
20
years of professional experience

Work History

Assistant Teacher

Baby University
11.2020 - 02.2025
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Worked with teachers to design lesson plans and coordinate activities for classes.

Customer Service Representative

Molina Healthcare
04.2016 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Home Health Aide

Genesis Home Care Service's
03.2011 - 04.2016
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.

Food Service Worker

Salvation Army
03.2005 - 11.2010
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.

Education

High School Diploma - General Studies

Kettering High School
Detroit, MI
06.2004

Skills

  • Parent-teacher communication
  • Behavior management
  • Oral communication
  • Lesson planning
  • Learning support
  • Skills development
  • Teaching strategies
  • Lesson plan implementation
  • Professional development

Timeline

Assistant Teacher

Baby University
11.2020 - 02.2025

Customer Service Representative

Molina Healthcare
04.2016 - 10.2020

Home Health Aide

Genesis Home Care Service's
03.2011 - 04.2016

Food Service Worker

Salvation Army
03.2005 - 11.2010

High School Diploma - General Studies

Kettering High School

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Natasha Wilkes