Natasha Williams
Mansfield,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
American Airlines
03.2022 - Current
- Provide support and assistance to customers who have problems with the service.
- Helped customers sign up for store loyalty programs and explained the benefits in detail.
- Provide customers with information about their charges.
- Worked with customers service partners to keep long lines along efficiently.
- Clarifying the customer's complaint in order to resolve product or service issues.
Fleet Service
American Airlines
03.2022 - Current
- Perform and handle items on and off of aircrafts such as carts, containers and trucks but not limited to other items within that nature.
- Transport items between terminals and aircrafts such as receiving, delivering, weighing and documents of cargo in cargo specific facilities.
- Operate a variety of motorized equipment requiring a high degree of operating skills.
Customer Service Cashier
Walmart
02.2017 - 08.2022
- Enhanced teamwork and communication across departments by leading cross-functional meetings to improve service delivery and register performance.
- Led solutions for customer complaints regarding product quality, issuing credits or returns following company policy and maintaining satisfaction.
- Implemented new cash-handling procedures that reduced end-of-day balancing errors .
- Processed payments, beginning-of-shift float adjustments, and cash drops, consistently adhering to financial integrity protocols.
Order Fulfillment Associate
Walmart
02.2017 - 08.2022
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Health Care Assistant
North Hills Medical Center
01.2017 - 03.2020
- Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals.
- Volunteered to fill in for on-call rotation gaps when needed.
- Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety.
- Communicated with operations to ensure that key client deliverables and revenue targets were met.
- Communicated with patients frequently to offer assistance, support, and instructions.
Education
Associate Degree -
Tarrant County College
Fort Worth, TXHigh School Diploma -
Brandon High School
Brandon Fl 06.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Order processing
- Team development
- Administrative support
Timeline
Customer Service Representative
American Airlines
03.2022 - Current
Fleet Service
American Airlines
03.2022 - Current
Customer Service Cashier
Walmart
02.2017 - 08.2022
Order Fulfillment Associate
Walmart
02.2017 - 08.2022
Health Care Assistant
North Hills Medical Center
01.2017 - 03.2020
Associate Degree -
Tarrant County College
High School Diploma -
Brandon High School
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