Natasha Woods
Vernon
Summary
Friendly medical Office Assistant with over 10 years public facing customer service experience. Very organized with a diplomatic personality skilled at managing stressful situations and handling sensitive materials according to established procedures.
Overview
6
6
years of professional experience
Work History
Office Assistant, Medical
The Clinic at Elm Lake
09.2022 - Current
- Manage communications with patients, employers, pharmacies, and the general public.
- Creating, updating, and transmitting electronic health records utilizing the Amazing Charts program and in keeping with HIPAA guidelines.
- Organizing office records according to company protocol.
- Light bookkeeping of daily financial transactions.
Diversion Coordinator/Court Liaison
Community Counseling
11.2021 - 04.2022
- Served as a liaison between the agency and court systems, primarily chancery courts responsible for mental health and A&D commitments.
- Met with court personnel in each county no less than one time per month.
- Provided coordination to individuals in need of mental health services and appropriate linkage to agency services.
- Assisted CCS in the goal of reducing the rate of commitment to state institutions in an effort to keep individuals in the community with the appropriate level of supports.
Case Manager/Monitoring Specialist
Court Referral
05.2019 - 10.2021
- Managed a caseload of defendants court ordered fines, accepted payment, and reconciled balances with Circuit Clerk.
- Performed drug screening for court ordered programs, third party contractees, and self referrals.
- Light bookkeeping of daily financial transactions.
- Performed monthly interviews of Court Referral Program participants in accordance with the requirements of the Mandatory Treatment Act of 1990.
- Acquired and maintained Monitoring Specialist certification to hold this position.
Education
Bachelor of Science - Criminal Justice
The University of North Alabama
Florence, AL08-2012
Master of Science - Criminal Justice
The University of North Alabama
Florence, AL05.2013
Skills
- Customer Service
- De-escalation Communication Skills
- Electronic and Physical Record Keeping
- Case Management
- Positive attitude
- Data entry
- Time management
- Dedicated team player
Timeline
Office Assistant, Medical
The Clinic at Elm Lake
09.2022 - Current
Diversion Coordinator/Court Liaison
Community Counseling
11.2021 - 04.2022
Case Manager/Monitoring Specialist
Court Referral
05.2019 - 10.2021
Master of Science - Criminal Justice
The University of North Alabama
Bachelor of Science - Criminal Justice
The University of North Alabama
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