Natasha Young

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Provided exceptional customer service, addressing guest inquiries and resolving complaints promptly.
• Coordinated room assignments and maintained accurate reservation records using property management system.
• Assisted in training new front desk agents on procedures and customer service standards.

• Assisted in implementing rehabilitation protocols to enhance patient recovery processes.
• Collaborated with therapists to prepare and maintain therapy equipment for patient sessions.
• Supported daily operations by organizing patient records and coordinating appointment schedules.
• Monitored patient progress, documenting observations for treatment adjustments and evaluations.

Co-conducted daily operations of commercial cleaning services. Overseen scheduling, client communication and job execution while maintaining strong client relationships.

• Assisted patients with daily living activities to enhance comfort and well-being.
• Collaborated with nursing staff to ensure accurate patient documentation and care continuity.
• Monitored vital signs and reported changes to healthcare team for timely interventions.
• Maintained cleanliness and organization of patient areas to promote hygiene and safety standards.