Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natasha Zuluaga

New Milford

Summary

Resourceful and adaptable with strong organizational skills, dedicated to enhancing team efficiency, and delivering exceptional customer experiences. Proven ability to thrive in fast-paced, high-volume environments, while consistently achieving sales goals. Frequently recognized by leadership for outstanding service, deep product knowledge, and reliable team support. Committed to creating personalized experiences that build client trust and high standards.

Overview

7
7
years of professional experience

Work History

Beauty Advisor

Sephora
09.2024 - Current
  • Surpassed sales goals by delivering personalized beauty experiences tailored to customer needs.
  • Cultivated strong client relationships through effective clienteling techniques, including product sampling and loyalty program enrollment.
  • Upsold luxury beauty items to maximize revenue during appropriate opportunities.
  • Collaborated with team members and brand representatives to ensure exceptional service while meeting sales targets.
  • Finalized purchases and efficiently processed payments.

Barista Trainer

Starbucks
08.2022 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated POS system and handled cash and card transactions with accuracy.
  • Collaborated with team members to ensure efficient store operations during peak hours.
  • Recognized as Partner of the Quarter within the first few weeks of employment for outstanding performance and dedication.
  • Trained new baristas in Starbucks standards, including beverage preparation, customer service techniques, and store policies.
  • Developed training materials and conducted sessions that improved team member proficiency and onboarding efficiency.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Collaborated with management to assess training needs and develop customized training plans.

Server

Gyro House
10.2021 - 06.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Answered incoming phone calls, and provided information about menu items and restaurant policies.
  • Handled take-out orders over the phone, ensuring accuracy and timely preparation.

Summer Camp Counselor

West New York Recreation
06.2018 - 08.2018
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Provided excellent customer service to campers, parents, and staff, ensuring a welcoming and helpful environment.
  • Assisted with checking in campers for daily attendance, ensuring accurate records were maintained.

Education

Associate of Applied Science - Radiologic Technology

Bergen Community College
Paramus, NJ
05-2027

Skills

  • Adaptability: Thrived in a fast-paced environment, adapting quickly to changing priorities
  • Training and Development: Certified trainer with experience in onboarding and mentoring new team members
  • Organizational Skills: Managed multiple tasks efficiently, maintaining accurate records and schedules
  • Customer Service: Providing personalized, welcoming service by actively listening to clients’ needs, offering product recommendations, and ensuring each guest leaves feeling confident and satisfied
  • Sales expertise:Utilizing upselling and cross-selling techniques to meet or exceed sales goals, and encourage return visits through loyalty programs or sampling

Languages

Spanish
Professional

Timeline

Beauty Advisor

Sephora
09.2024 - Current

Barista Trainer

Starbucks
08.2022 - 08.2024

Server

Gyro House
10.2021 - 06.2022

Summer Camp Counselor

West New York Recreation
06.2018 - 08.2018

Associate of Applied Science - Radiologic Technology

Bergen Community College

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