Natasha A. Harrington
Atlanta,Georgia
Summary
To accept increased career responsibilities and attain the position at the Operations Desk, assisting the local office in maintaining efficient daily operations and serving as the first point of contact to front line representatives
Overview
20
20
years of professional experience
Work History
Sales and Support Agent
Delta Air Lines
05.2011 - Current
- 1. Facilitated the design of flight itineraries and the purchase of tickets for customers, while working towards prescribed sales goals.
- Assisted passengers affected with flight disruptions, IROPs and other travel complications.
- Worked queues, scheduled changes and provided support for various ticketing issues.
- 2. Represented the “Delta Brand” while assisting Air France and KLM passengers, travel agents and booking agencies.
- 3. Applied various service techniques in order to ‘turn around’ a call and satisfy the customer.
- 4. Assisted with multiple new-hire classes in a tutor and floor support capacity.
Flight Attendant
Delta Connection – Pinnacle Airlines
03.2010 - 05.2011
- 1. Provided “Service with a Smile” to Delta Airlines passengers in the normal course of performing flight attendant duties.
- 2. Enforced and/or insured adherence to Delta Airlines policies and FAA rules and regulations.
- 3. Mentored newly hired flight attendants.
Flight Attendant
Omni Air International
12.2007 - 03.2010
- 1. Provided service to and ensured the safety of men and women of the United States Armed Forces in the normal course of performing flight attendant duties.
- 2. Performed safety checks, ordered inventory and assisted in airplane cabin maintenance.
- 3. Received multiple commendations from leads and in-flight instructors, as well as numerous official complements from passengers.
Retail Sales Lead and Associate
Express / Express Men
06.2007 - 11.2007
- 1. As Retail Sales Lead: trained newly hired sales associates; lead sales staff; set daily sales objectives for sales staff; opened and closed store; performed daily revenue accountings and deposited cash revenues.
- 2. As Retail Sales Associate: assisted customers with purchases; monitored floor activity; placed stock on the floor.
Bar Keep and Server
Dogwoods Country Club & Restaurant
06.2006 - 01.2007
- 1. As Bar Keep: maintained bar area and prepared beverages; regularly reviewed inventory par list and oversaw ordering and payment of new inventory, including the delivery and restocking process.
- As Server: trained newly hired servers, served club members in a fine-dining capacity; cashed out fellow servers and performed nightly revenue accounting with Manager; assisted with set-up and service for private parties.
Education
Associate of Arts - Experimental Psychology Major; German Studies Minor
Clemson University
Clemson, SCCollege Preparatory Degree -
Brookwood High School
Snellville, GASkills
Candidate has a casual understanding of German and is proficient in Microsoft Office Suite, Delta KM and CMS proprietary software
Interests
Candidate’s personal interests include traveling, reading, learning guitar, cooking and gardening.
QUALIFICATIONS
Candidate was an exemplary student and graduate of the first “Becoming the Voice of Delta” program. Candidate has accumulated over two years of successful work experience with Delta Reservations as a Sales and Support Agent, where she is currently meeting – and has consistently met – Employer expectations in all monitored areas of performance, including customer satisfaction surveys (4.8 or higher). Furthermore, Candidate has the ability to manage a flexible work schedule and excels in professional, interpersonal interactions with both individuals and groups alike. Candidate possesses prior personal experience with meeting professional daily goals and monitoring performance of employees with previous employers. Her prior work experience also includes years of enforcing and observing safety regulations in the Airline industry in the role of Flight crew. She is familiar with the maintenance and utilization of the required programs as well as the impact and benefit to Reservation’s daily operations. Finally, Candidate possesses a solid work history of dedicated and dependable service with a positive, motivational attitude.
Timeline
Sales and Support Agent
Delta Air Lines
05.2011 - Current
Flight Attendant
Delta Connection – Pinnacle Airlines
03.2010 - 05.2011
Flight Attendant
Omni Air International
12.2007 - 03.2010
Retail Sales Lead and Associate
Express / Express Men
06.2007 - 11.2007
Bar Keep and Server
Dogwoods Country Club & Restaurant
06.2006 - 01.2007
Associate of Arts - Experimental Psychology Major; German Studies Minor
Clemson University
College Preparatory Degree -
Brookwood High School