NATASHA B. MTSHALI
Alexandria,VA
Summary
Forward-thinking leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Director of Operations- Garden Hospitality
L'ardente/ Love, Makoto/ Unconventional Diner
10.2023 - Current
- Oversaw 600 employees and a portfolio of 3 mixed dining concept restaurants that amassed $40Mil+ in Annual Revenue
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
General Manager
Gordon Ramsay North America
08.2022 - 10.2023
- Accountable for operational and financial success of $20 Mil restaurant
- Including a Sales Dept of $3.5Mil
- Managed a team of 120 Front and Back of the house team members and managers
- We facilitated a successful opening and drove weekly revenues to reach $425K/ week.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager Fabio Trabocchi Restaurants
Del Mar
05.2021 - 06.2022
- Accountable for operational and financial success of $15 Mil restaurant
- Oversee Team of 12 FOH and BOH managers, Special events team and 110+ hourly employees
- Tasked with reversing toxic environment and building conducive culture
- Restored financial performance to $320K/week in 60 days with creative staffing solutions, tactical planning and measured implementation.
Director of Operations
North Broad Dining LLC
09.2019 - 07.2020
- Established and implemented operational efficiencies for $2.4M Café/Market- Tela’s Cafe. Oversaw Clementine’s Pre opening build out for projected to do $3.8 million in annual revenue int he first year.
General Manager
Garces Restaurant Group
09.2015 - 10.2017
- Tasked to be opening GM oversee team of 120 hourly employees and a team of ten managers for a projected $8mil operation in the Financial District, NY.
General Manager
BBRG Brio Tuscan Grille
04.2013 - 05.2015
- Opening General manager for Princeton location - oversaw pre-opening construction, hiring site, recruiting, and training
- 4.8 million operation.
General Manager
Starr Restaurant Group
08.2001 - 04.2013
- Oversaw operation of a $5.2 million
- Devised and managed systems to positively affect prime costs
- Mentored and developed FOH and BOH management team of over 60 employees
- Generated and analyzed and responded to profits and losses statements.
Assistant General Manager
Starr Restaurant Group
08.2010 - 08.2012
- Promoted to oversaw successful operation of a $8.5 million dollar restaurant serving an average 550 covers daily
- Supervised team of 50 employees.
Beverage & Service Manager
Starr Restaurant Group
08.2008 - 06.2010
- Managed and generated efficient systems for $3 million beverage program
Beverage & Service Manager PARC Restaurant
Starr Restaurant Group
01.2003 - 07.2008
Education
Associate Degree in Applied Sciences -
Camden County Community College
Blackwood, NJ05.2002
Drexel University
Philadelphia, PA01.2004
Skills
- Toast/ Aloha/ Micros
- Open Table/ Resy/ Tock
- TMx/ Avero
- Serve-Safe Certified
- Process Improvement
- Strategic planning and execution
- Operational Efficiency
Timeline
Director of Operations- Garden Hospitality
L'ardente/ Love, Makoto/ Unconventional Diner
10.2023 - Current
General Manager
Gordon Ramsay North America
08.2022 - 10.2023
General Manager Fabio Trabocchi Restaurants
Del Mar
05.2021 - 06.2022
Director of Operations
North Broad Dining LLC
09.2019 - 07.2020
General Manager
Garces Restaurant Group
09.2015 - 10.2017
General Manager
BBRG Brio Tuscan Grille
04.2013 - 05.2015
Assistant General Manager
Starr Restaurant Group
08.2010 - 08.2012
Beverage & Service Manager
Starr Restaurant Group
08.2008 - 06.2010
Beverage & Service Manager PARC Restaurant
Starr Restaurant Group
01.2003 - 07.2008
General Manager
Starr Restaurant Group
08.2001 - 04.2013
Associate Degree in Applied Sciences -
Camden County Community College
Drexel University
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