Natasha Hampton
Irving,Texas
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Entry Level Claims Adjuster
Loan Advisor
DriveTime
09.2023 - Current
- Respond to customer inquiries
- Handle accounts with speed and accuracy while maintaining professionalism
- Complete phone calls to meet required performance standards
- Meet metrics and strive to exceed those metrics
- Confirm payment or negotiate payment arrangements; research any discrepancies
- Stays informed of changes in policy and procedures
- Must maintain strict confidentiality
- Willing to work flexible schedules, weekends, and overtime as necessary to meet business needs
- Escalate more complex or difficult issues to higher level
Collection Specialist/Customer Service
Octane Lending
09.2019 - 11.2021
- Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls
- Comply with all federal and state specific laws that regulate collections and servicing activities
- Investigate and resolve complex problems and issues generally associated with loan servicing, i.e
- Potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions
- Advance win-win solutions to assist customers with payment extensions and refinance options
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
Education
High School Diploma -
Nimitz High School
Irving, TXCertified Insurance Claims Adjuster
Skills
- Ability to multi-task with deadlines in a fast-paced environment
- Strong time management skills
- Presentation skills
- Proficient in Microsoft office and Adobe
- Team oriented
- Problem solving skills
- Customer service skills
- Zoom meeting software
Certification
- Xactimate Certification Levels 1-3 – Xactware Solutions Inc., important software certification for property claim adjusters.
- Independent Adjuster License – Texas Department of Insurance.
Languages
English
Full Professional
Timeline
Loan Advisor
DriveTime
09.2023 - Current
Collection Specialist/Customer Service
Octane Lending
09.2019 - 11.2021
Entry Level Claims Adjuster
High School Diploma -
Nimitz High School
Certified Insurance Claims Adjuster
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