NATASHA GURLEY-JONES
Saint Petersburg,FL
Summary
Customer service professional with expertise in communication and problem-solving, effectively resolving issues and enhancing satisfaction. Experienced in high-pressure call center environments, fostering relationships that drive loyalty. Committed to delivering exceptional service while engaging diverse clientele and managing multiple tasks in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Guest Service Associate
RaceTrac Petroleum Inc.
08.2021 - 06.2023
- Provided exceptional customer service, resolving inquiries and issues to enhance customer satisfaction.
- Processed transactions accurately with point-of-sale systems, facilitating smooth and efficient checkouts.
- Trained new associates on operational procedures and customer service protocols to ensure quality standards.
- Supported inventory management by restocking shelves and conducting counts to maintain product availability.
- Maintained cleanliness and organization of store environment, ensuring compliance with safety standards.
CUSTOMER SERVICE AGENT
BOBBY DODD INSTITUTE
08.2017 - 09.2018
- Managed inbound calls, delivering effective customer service and resolving inquiries.
- Accessed and identified priority issues in customer interactions.
- Managed inbound and outbound calls to maintain high service standards.
- Accessed and identified priority issues, escalating customer complaints promptly.
Personnel Clerk
UNITED STATES NAVY
01.2003 - 11.2008
- Executed administrative tasks for USN Captain, enhancing operational effectiveness.
- Coordinated tasks to ensure timely project completion and improved workflow.
- Executed administrative tasks for USN Captain to support operational effectiveness.
- U.S.E.R.R.A Advocate for uniformed service members regarding civilian employment.
- Performed administrative duties for an USN Captain.
Education
Associates - Legal Assistant
BROWN MACKIE COLLEGE
Atlanta, GEORGIAHigh School Diploma -
DIXIE HOLLINS HIGH SCHOOL
Kenneth City, FlSkills
- Customer support
- Employee training
- Point-of-sale operation
- Inventory management
- Training and onboarding
- Conflict resolution
- Teamwork
Phone - Number
727-215-2472
Raw Fields - Unparsed Or Ambiguous Items
- The resume text contains formatting artifacts (e.g., stray characters and line breaks). Some job entries appear to have mismatched titles/locations (e.g., 'Intern' and 'Receptionist' blocks). Dates were converted using the provided month/year values with day set to 01.
- No street address was provided for employment locations.
Timeline
Guest Service Associate
RaceTrac Petroleum Inc.
08.2021 - 06.2023
CUSTOMER SERVICE AGENT
BOBBY DODD INSTITUTE
08.2017 - 09.2018
Personnel Clerk
UNITED STATES NAVY
01.2003 - 11.2008
Associates - Legal Assistant
BROWN MACKIE COLLEGE
High School Diploma -
DIXIE HOLLINS HIGH SCHOOL