Cannon Cruz
Austin
Summary
Experienced with fostering positive guest experiences through attentive service and effective issue resolution. Utilizes strong communication skills to understand and meet guest needs efficiently. Track record of maintaining welcoming and professional demeanor in all interactions.
Overview
8
8
years of professional experience
Work History
Guest Service Associate
Towne Park
Austin, TX
05.2025 - Current
- Managed guest check-in and check-out processes, ensuring seamless experiences for all visitors.
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Trained new associates on operational procedures and best practices for guest interactions.
- Collaborated with team members to maintain high standards of cleanliness and organization in common areas.
Detailer
Immaculate Flight
Austin, TX
05.2024 - 10.2024
- Executed comprehensive vehicle cleaning and detailing, achieving immaculate interior and exterior presentation
- Employed specialized tools and products for effective removal of dirt, stains, and debris from vehicle surfaces
- Vacuumed interiors, including carpets, seats, and upholstery, leaving them spotless
- Cleaned windows, mirrors, and other glass surfaces for optimal visibility
- Maintained an organized inventory of detailing supplies and restocked supplies.
- Followed safety protocols when handling chemicals or operating equipment to prevent accidents or damage
Cashier/Customer Service
Academy Sports + Outdoors
San Marcos, TX
10.2023 - 12.2023
- Processed customer transactions accurately and efficiently, ensuring smooth payment experiences with cash, credit cards, and electronic payments
- Maintained balanced cash drawer, promptly reconciling discrepancies to ensure accuracy
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Executed upselling techniques to enhance sales of promotional items and add-ons
Chick-Fil-A Team Member
Chick-fil-A Restaurants
Spring, TX
11.2021 - 08.2022
- Delivered exceptional customer service, ensuring satisfaction during peak hours.
- Assisted team members in food preparation and quality control to maintain standards.
- Trained new employees on operational procedures and best practices for service excellence.
Cleaner
Fanns Cleaning services
Tomball, TX
01.2022 - 06.2022
- Clean apartments and houses
- Removed, replaced, and disposed of trash to maintain cleanliness and hygiene
- Clean residential properties thoroughly
- Deep cleaned restrooms to uphold sanitation standards and enhance user experience
Cashier
Chipotle Mexican Grill
Spring, TX
11.2020 - 04.2021
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced receipts at end of shifts.
- Handled customer inquiries and resolved issues to enhance satisfaction.
Cashier/Customer Service
Skate Champions
Spring, TX
10.2018 - 10.2019
- I worked as a cashier, Performed as DJ at events, providing music and entertainment., Managed skate rental operations, ensuring proper equipment availability., and I also worked as a party planner and helped customers throughout that process.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to improve operational efficiency.
Education
High school diploma -
Klein High School
Spring, TX05-2022
Skills
- Guest Services
- Complaint handling
- Organizational Skills
- Customer Service
- Residential Cleaning
- Customer interaction
- Heavy Lifting
- Customer support
- Physical labor
- Critical thinking
- Patience and composure
Timeline
Guest Service Associate
Towne Park
05.2025 - Current
Detailer
Immaculate Flight
05.2024 - 10.2024
Cashier/Customer Service
Academy Sports + Outdoors
10.2023 - 12.2023
Cleaner
Fanns Cleaning services
01.2022 - 06.2022
Chick-Fil-A Team Member
Chick-fil-A Restaurants
11.2021 - 08.2022
Cashier
Chipotle Mexican Grill
11.2020 - 04.2021
Cashier/Customer Service
Skate Champions
10.2018 - 10.2019
High school diploma -
Klein High School