Melisa Lazaro-Bello
Riverdale Park,MD
Summary
I started working with family at age 13 , I’ve always been proud that I have been interested in learning about business. I have always been help to customers, I’m very grateful that I know how to solve problems when it comes to upset people . I have a way with keeping the atmosphere calm .
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Target
Hyattsville, MD
05.2021 - 01.2024
- I work cashier, I clean carts, I also help at times with customer service with pick ups and returns and exchanges, I also worked and helped with returning items, exchanging broken or wrong sizes
- I also worked in consumables and general merchandise stocking around the store.
Shift Leader
Dunkin' Donuts
Hyattsville, MD
02.2017 - 01.2021
- I would clean, take care of my staff, I would lead my shift
- I would count money, make schedules, I would make food and drinks.
Education
High school diploma or GED -
Northwestern Evening/Saturday High School
Hyattsville, MD05.2019
Skills
- Customer service (9 years)
- Computer skills (3 years)
- Communication skills (7 years)
- Shift Management
- Front desk
- Customer support
- Bilingual
- Spanish
- Typing
- Guest Services
- Time Management
- Multilingual
- Technology sales
- Merchandising
- Phone etiquette
- Sales
- Upselling
- POS
- Computer literacy (2 years)
- Accountability (4 years)
- Call center
- Microsoft Word
- Leadership
- Staff training
- Team management
- Interviewing
- Food service
- Baking
- Data entry
- Management
- Organizational skills
- Intake
- Basic math
- Microsoft Office
- Restaurant experience
- Microsoft Excel
- Bookkeeping
Certification
- CPR, 08/01/20, Present
- Food Handler Certification, Present
- Driver's License, 07/01/19, Present
Additional Information
CPR
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Associate
Target
05.2021 - 01.2024
Shift Leader
Dunkin' Donuts
02.2017 - 01.2021
High school diploma or GED -
Northwestern Evening/Saturday High School