Jenniffer Pridemore

Transferred from Manpower to Southshore doing the exact same job as XPO, and GXO

Checked truck drivers into a dock door according to their assigned door, printed out their bill of lading, made changes to bills as needed. Sent text messages to Sales representatives to advise the load was on the way once the truck was loaded

• Transported dirty rental cars from Hertz at the Indianapolis International Airport to be cleaned then drove them back to designated spots requested by Hertz for customers to rent

• Check truck drivers in
• Determine if they are picking up/dropping off loads
• Assign doors accordingly
• Utilize the software SAP to create loads to be picked/unpicked/posted or cancelled
• Answered the office phone to answer questions and give drivers from out of state directions

• Answer all incoming calls assisting customers with missed trash/recycling, schedule jobs for commercial customers, schedule additional and extra services for both residential and commercial customers, answer invoice questions, appropriate crediting and assisting customers making payments

• Create jobs for drivers based upon customer requests
• Plan and route daily runs for drivers
• Assist drivers with any issues that arise when on job sites, with customers and placement of dumpsters when necessary
• Answered all incoming calls, scheduled jobs, assisted customers with any issues they had with placement or drivers

• Enters caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance to screen format
• Maintain up to date knowledge of trained client applications
• Maintain acceptable work quality in accordance to department policies
• Support training efforts by mentoring to improve work quality (as needed)
• Support usability acceptance testing (UAT) efforts by processing utterance data on testing system (as needed)

• Answered all incoming calls to assist customers with placing orders, tracking their orders, and troubleshooting online account issues
• Had to pass an FBI background check to gain this employment

• Handled all inbound calls to screen new hires to qualify for the WOTC program
• Faxed documents to employers, made outbound calls to clients regarding time sensitive tax documentation not received
• Spoke with Recruiters, Managers, Human Resources and Educational Institutions to verify information provided was accurate
• Corresponded with applicants via email and phone to assist with completion of their background investigations
• Updated documents received from clients and verified DOT information provided

• Dispatched proper authorities on alarms received
• Answered all incoming calls, took appropriate messages, handled after hour emergency service calls for an Electrical and Mechanical Company and dispatched proper technician according to service need