Caroline Blanchard
Southgate,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Enterprise Holdings Inc., Rent-A-Car
07.2018 - Current
- Provide excellent customer service from to beginning to end of rental process
- Follow proper qualification requirements by validating credentials
- Drive sales by selling additional protection products and upgrades into nicer, bigger vehicles
- Work well under pressure during busy times
- Voted employee of the month 01/2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Subway Assistant Manager
SUBWAY®Restaurants
06.2016 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Golf Shop Assistant
Grosse Ile Golf and Country Club
05.2014 - 09.2015
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Cosmetology Certificate - Cosmetology
L'esprit Academy
Canton, MI06.2021
High School Diploma -
Grosse Ile High School
Grosse Ile, Mi06.2016
Skills
- Customer Service (9 years)
- Sales (5 year)
- Odyssey Software Proficiency
- Inventory
- Hair styling (4 year)
- Retail sales/cash handling
- Merchandising
- Computer skills
- Certified to know when and how to use barbicide disinfectant
- Sales and Upselling
- Credit Card Payment Processing
- Cultural Sensitivity
- Multitasking Abilities
- Problem-Solving
Timeline
Customer Service Representative
Enterprise Holdings Inc., Rent-A-Car
07.2018 - Current
Subway Assistant Manager
SUBWAY®Restaurants
06.2016 - 07.2018
Golf Shop Assistant
Grosse Ile Golf and Country Club
05.2014 - 09.2015
Cosmetology Certificate - Cosmetology
L'esprit Academy
High School Diploma -
Grosse Ile High School
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