Hi, I’m
Antoniette Norton
Customer Service Representitive
Avon,IN
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Personable and dedicated Customer Service Representative.Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
years of professional experience
1
Certification
Work History
AdeccoAvon, IN
Customer Service Representative
10.2022 - 03.2023
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prestwick dentalAvon, IN
Dental Assistant
03.2022 - 08.2022
Job overview
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
SedgwickIndianapolis, IN
Recall Specialist
07.2021 - 01.2022
Job overview
- Developed and implemented specialized procedures for customer service operations.
- Coordinated with other departments to ensure efficient workflow processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
TDB CommunicationsIndianapolis, IN
COVID-19 Screener
11.2020 - 04.2021
Job overview
- Assisted patients with completing COVID-19 screening forms and questionnaires.
- Utilized personal protective equipment such as masks, gloves, face shields., at all times while performing screenings.
- Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
- Administered temperature checks using non-contact thermometers for individuals entering the facility.
- Maintained accurate records of daily screenings and results in accordance with HIPAA regulations.
- Ensured compliance with local, state, and federal health regulations related to COVID-19 safety protocols.
- Monitored patient flow within the facility while enforcing social distancing rules.
- Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
STERICYCLEIndianapolis, IN
Data Entry
01.2019 - 01.2020
Job overview
- Researched and updated customer records in database system.
- Inputted data into various software programs accurately and efficiently.
- Entered large volumes of information into spreadsheets quickly and accurately.
- Created detailed reports on data entry activities.
- Maintained log of all transactions for record keeping purposes.
- Checked completed work for errors or duplicate information before submission.
- Processed incoming requests for data entry services promptly and accurately.
Education
Vincennes University
Certification in Dental X-Ray
11.2023
Excel CenterIndianapolis, IN
High school diploma or GED in General Studies
10.2015
Skills
- Conflict Resolution
- Microsoft Outlook
- Problem-Solving Abilities
- Positive and Professional
- Active Listening
- Critical Thinking
- Data Entry
- Customer service (9 years)
- Inbound and Outbound Calling
- Call Management
- Account Updating
- Computer Proficiency
Certification
- X-Ray Certification, 11/01/21, Present
- CPR Certification
Assessments
- Filing & organization, Proficient, 11/01/20
- Customer service, Proficient, 06/01/21
- Customer service, Proficient, 11/01/20
- Protecting patient privacy, Proficient, 10/01/21
- Attention to detail, Proficient, 10/01/21
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Adecco
10.2022 - 03.2023
Dental Assistant
Prestwick dental
03.2022 - 08.2022
Recall Specialist
Sedgwick
07.2021 - 01.2022
COVID-19 Screener
TDB Communications
11.2020 - 04.2021
Data Entry
STERICYCLE
01.2019 - 01.2020
Vincennes University
Certification in Dental X-Ray
Excel Center
High school diploma or GED in General Studies