NATASHA M. SUMMERS
Middle River,MD
Summary
Knowledgeable and dedicated team player with the ability to work alone, Outgoing positive demeanor and proven skills in establishing rapport with clients while contributing to company success Exemplary passion for developing relationships, mentoring and cultivating partnerships, excellent interpersonal and customer service skills; Well-organized and highly efficient, articulate, and creative thinker
Overview
8
8
years of professional experience
Work History
Physician Referral Coordinator
Johns Hopkins Hospital
06.2023 - Current
- Utilize analytical skills to resolve problems, obtain historical information, determine the specific type of physician service required, and provide physicians with information and assistance.
- Collaborate with consulting physicians regarding the care of patients.
- Thoroughly examine patients and elicit medical history data to use in assessing health and identifying conditions.
- Coordinate the dissemination of information to referring or requesting physicians with attention to detail in a fast-paced environment
- Assess the needs of the referring or requesting physician and contact the appropriate attending physician and other hospital personnel.
Certified Debt Consultant
Clear One Advantage
11.2021 - 07.2022
- Counseled clients on hardships, finances, budgets, and possible relief options
- Completed budgets, credit analysis, and expounding on their need for assistance
- Calculated clients' available monthly income to meet debt obligations
- Assisted clients with filing for bankruptcy and other debt-relief options.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Collaborated with clients to improve financial health by counseling on issues such as excessive spending and borrowing.
Loan Officer and Collections
PayPal
10.2017 - 07.2019
- Marketed products and services to new and existing customers
- Assisted current/prospective customers with account management/collections
- Educated clients on monetary loan proceeds as well as contract stipulations
- Provided working Capital to small business owners
- Case Management
- Maintained strict confidentiality of bank records and client information.
Branch Account Manager
One Main Finanical
07.2015 - 10.2017
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Developed and implemented marketing campaigns to attract new customers
- Monitored performance of existing loan portfolios to identify and address any issues
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Identified opportunities to cross-sell and upsell loan products to customers
Education
Master of Arts - Psychology
The University of Arizona Global Campus
Chandler06.2025
Bachelor of Science - Major: Criminal Justice, Minor: Psychology
The University of Maryland Global Campus
Adelphi, MD06.2021
Associate of Arts - General Studies
Community College of Baltimore County
Baltimore, MD06.2017
Skills
- Team Management
- Problem Resolution
- Training and Development
- Relationship Building
- Conflict Resolution
- Strategic Planning
- Project Management
- Self Motivated
- Self Starter
Timeline
Physician Referral Coordinator
Johns Hopkins Hospital
06.2023 - Current
Certified Debt Consultant
Clear One Advantage
11.2021 - 07.2022
Loan Officer and Collections
PayPal
10.2017 - 07.2019
Branch Account Manager
One Main Finanical
07.2015 - 10.2017
Master of Arts - Psychology
The University of Arizona Global Campus
Bachelor of Science - Major: Criminal Justice, Minor: Psychology
The University of Maryland Global Campus
Associate of Arts - General Studies
Community College of Baltimore County
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