Natashia Addison
Hampstead,NC
Summary
Seeking a full-time position with an organization that will utilize customer service, organizational, multi-tasking, and interpersonal communication skills
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
Remote
10.2020 - Current
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Finance ( on assignment with Verizon)
Randstad Temp Agency
Wilmington, NC
12.2018 - 07.2020
- Answering incoming and place outgoing calls in timely manner
- Accepting customer payments through secured payment intra-net systems
- Assisting customers with flexible payment to secure past due and current bill to avoid service interruptions.
Head Cashier/ Customer Service Manager
Lowe's Home Improvement
Hampstead, NC
07.2008 - 07.2018
- Responsible for providing the best level of customer service
- Help and support store shrink awareness program and provide advice to the management
- Create schedules for cashiers, oversee lunch breaks and utilize strengths among employees
- Money handling; distribute and collect tills as well as monitor tills throughout the work day, performing cash pulls when necessary
- Managing the store while store managers are in meetings
- Cross trained in store to assist customers if departments need help.
Subway Manager/ Gas Station
Topsail Exxon
Hampstead, NC
01.2001 - 06.2006
- Food preparation
- Maintain inventory counts and records for food and store supplies.
Education
Certificate: Cosmetologist -
Mr. Davids Hair Of Design
Wilmington, NC01.2005
High School Diploma -
Topsail High School
Hampstead, NC06.2003
Skills
- PC MS Office
- Customer service skills
- Timeliness
- Ability to provide a positive work environment
- Exceptional interpersonal and demonstration skills
- Adaptability
- Ability to demonstrate and promote teamwork
- Interact with the customers and associates with professional and positive manner
- Fast learning
- Forklift certified
- Eager to learn and develop skills
Timeline
Customer Service Representative
Verizon Wireless
10.2020 - Current
Customer Finance ( on assignment with Verizon)
Randstad Temp Agency
12.2018 - 07.2020
Head Cashier/ Customer Service Manager
Lowe's Home Improvement
07.2008 - 07.2018
Subway Manager/ Gas Station
Topsail Exxon
01.2001 - 06.2006
Certificate: Cosmetologist -
Mr. Davids Hair Of Design
High School Diploma -
Topsail High School