Natashia Guerrero
Garden Grove,CA
Summary
Enterprising successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. All while keeping coaching and development top of mind.
Overview
9
9
years of professional experience
Work History
Personal Banker
Wells Fargo Bank, N.A.
Westminster, CA
12.2012 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Expanded client base by promoting new financial products.
- Built trusting relationships with members by offering sound financial advice and personalized service.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Organized schedules to adequately cover routine business demands.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Complied with established internal controls and policies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Education
High School Diploma -
Marina High School
Huntington Beach, CA06.2005
Skills
- Legal Considerations
- Verbal and Written Communication
- Transaction Processing
- Financial Product Knowledge
- Banking Policies and Procedures
- Compliance Assessments
- Inventory Control Processes
- Employee Performance Reviews
- Strategic Risk Management
- Branch Operations
- Operational Reporting
- Employee Training Oversight
- Operational Efficiency
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Languages
Spanish
Professional Working
Timeline
Personal Banker
Wells Fargo Bank, N.A.
12.2012 - Current
High School Diploma -
Marina High School
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