NATASHIA STRICKLAND
Lehighton,PA
Summary
Director of Operations with 25 years of history excelling in the restaurant industry. A passionate, versatile and highly skilled leader offering solid experience in franchise business management, operations management, P&L management and revenue growth. Committed to high work-ethics, superior team-building and upholding brand standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Operations
Pizza Hut
01.2022 - Current
- Operate a portfolio of 34 units with annual sales of 34.7 million.
- Ensured that the company remained compliant with Ace Agreements by opening 9 new units and remodeling 3 units.
- Implemented and rolled out 3rd party aggregator vendors accounting for 10.2 million in sales annually.
- Implemented a budget system for COG and COL saving the company $448,000 annually.
- Collaborated with Territory Coach for the brand to develop and execute long-term corporate goals and objectives.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Designed and implemented a P&L to gain a better understanding of financial standings.
- Defined, revised, and implemented operational policies and guidelines to ensure the company is protected.
- Implemented and rolled out employee incentive and bonus programs to enhance employee engagement and retention.
- Established strong partnerships with vendors, suppliers to improve collaboration and ensure alignment with business requirements.
Region Coach
Pizza Hut
09.2020 - 01.2022
Area Manager
Pizza Hut
08.2012 - 09.2020
Restaurant General Manager
Pizza Hut
09.2004 - 08.2012
Assistant Manager
Pizza Hut
11.2002 - 09.2004
Shift Manager
Pizza Hut
10.2001 - 11.2002
Cook
Pizza Hut
11.1999 - 10.2001
Skills
- Training and Development
- Operations Management
- Vendor Management
- Budgeting
- New Store Openings
- Policy and Program Development
- Team Building and Leadership
- Proficient in Microsoft Office
- Coaching and Mentoring
- Decision-Making
- P&L Management
- Performance Evaluation and Monitoring
Certification
- ServSafe Certified
- ServSafe Proctor Certified
Timeline
Director of Operations
Pizza Hut
01.2022 - Current
Region Coach
Pizza Hut
09.2020 - 01.2022
Area Manager
Pizza Hut
08.2012 - 09.2020
Restaurant General Manager
Pizza Hut
09.2004 - 08.2012
Assistant Manager
Pizza Hut
11.2002 - 09.2004
Shift Manager
Pizza Hut
10.2001 - 11.2002
Cook
Pizza Hut
11.1999 - 10.2001
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