Kimberly Hubbard
Springfield
Summary
Results-driven Director of Operations known for exceptional productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management.
Overview
25
25
years of professional experience
3
3
Certifications
Work History
Director of Operations
CMFO dba Great Clips
Dayton
01.2010 - Current
- Coordinated daily operations, enhancing workflows and optimizing resource allocation.
- Facilitated implementation of operational procedures and best practices, improving team efficiency.
- Communicated effectively with team members to enhance collaboration and productivity.
- Analyzed operational data to identify areas for improvement and optimization.
- Managed day-to-day operations of a large staff in multiple departments.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated consistent messages regarding departmental goals, aligning team efforts with business objectives.
General Manager
Great Clips
Dayton
05.2005 - 01.2010
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations to enhance salon performance and improve customer satisfaction.
- Oversaw staff training programs to enhance service quality and team productivity.
- Implemented inventory management systems to maintain supplies and reduce waste.
- Coordinated staff schedules to maximize coverage during peak hours and ensure service availability.
- Organized team-building activities to strengthen workplace relationships.
- Evaluated salon performance metrics to pinpoint improvement areas and drive growth initiatives.
Salon Manager
Great Clips
Springfield
02.2001 - 05.2005
- Oversaw daily salon operations, ensuring efficient staff scheduling and service delivery.
- Managed inventory levels, maintaining optimal supply levels to meet client demands.
- Trained and mentored staff on customer service techniques.
- Ensured compliance with health and safety regulations.
- Conducted client consultations to assess needs and recommend appropriate services.
- Resolved customer complaints and enhanced satisfaction levels.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
Education
High School Diploma -
Springfield- Clark Career Technology Center
Springfield, OH05-1998
Skills
- Operations management
- Supply chain management
- Process optimization
- Compliance monitoring
- Data analysis
- Training development
- Customer relationship management
- Performance analysis
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Leadership training
- Strategic planning and execution
Certification
Cosmetology License
Accomplishments
Manager of the Year
References
References available upon request.
Timeline
Director of Operations
CMFO dba Great Clips
01.2010 - Current
General Manager
Great Clips
05.2005 - 01.2010
Salon Manager
Great Clips
02.2001 - 05.2005
High School Diploma -
Springfield- Clark Career Technology Center