Natashia Whitfield
Cleveland,OH
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
5
5
years of professional experience
Work History
Shift Manager
HMSHost Starbucks
02.2022 - 01.2024
- Assembled specialty beverages
- Coached crew members to optimize performance and motivate toward more efficient work.
- Delegate tasks to make sure we're running smoothly and efficiently
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Prepared materials for following shift.
Hostess/Expeditor
Condado Tacos
03.2021 - 02.2022
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff for timely delivery of meals, resulting in improved guest satisfaction scores.
Lead Hostess/Take-Out Server
Olive Garden
05.2019 - 11.2020
- Improved guest experience by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Expedited order processing for reduced wait times and increased customer satisfaction.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Maintained an organized and inviting waiting area for guests'' comfort during peak hours.
Education
High school -
Berea High School
Berea, OH05.2020
Skills
- Staff Training and Onboarding (1 year)
- Microsoft Office (3 years)
- Punctual and Reliable
- Attention to detail
- Effective communication
- Energetic and Enthusiastic
- Safety Compliance
- Accurate Money Handling
- Handling Customer Complaints
- Process improvement
- Problem-solving abilities
Timeline
Shift Manager
HMSHost Starbucks
02.2022 - 01.2024
Hostess/Expeditor
Condado Tacos
03.2021 - 02.2022
Lead Hostess/Take-Out Server
Olive Garden
05.2019 - 11.2020
High school -
Berea High School
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