Natashya Davis
Eudora,KS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Crown Lift Trucks
Lenexa, Kansas
01.2026 - Current
- Resolved customer complaints through effective communication and problem solving.
- Assisted customers with inquiries regarding products and services.
- Managed multiple phone lines, messages, and live schedules simultaneously to ensure seamless customer support.
- Prioritized urgent service calls and adjusted daily routes on short notice.
- Resolved scheduling conflicts promptly to maintain efficient field operations and minimize service disruptions.
- Utilized GPS tracking and mapping tools to monitor routes and enhance navigation.
- Investigated and resolved third-party billing discrepancies to uphold billing accuracy and improve customer satisfaction.
- Ensured billing accuracy and caught data entry errors across complex third-party accounts.
- Generated weekly and monthly AR aging reports to track third-party billing performance and identify delinquent accounts.
Customer Service Representative
Maximus Federal Services
Lawrence, Kansas
09.2021 - 01.2026
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, facilitating future reference and improving service quality.
- Provided accurate information about Marketplace and Medicare services to customers.
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Medical Assistant
Stormont Vail
Topeka, Kansas
08.2015 - 05.2020
- Administered clinical and administrative tasks, including maintaining patient records, preparing patients and rooms for examination, assisting physicians with exams, and performing front-desk tasks.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Conducted EKGs, spirometry testing, and audiograms to assess patient health.
- Maintained accurate medical records through effective filing, charting, transcription, and data entry into electronic health record system, supporting seamless patient care.
- Organized patient charts to ensure efficient clinic sessions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained knowledge of current coding updates for Medicare and Medicaid services.
- Educated staff on Medicare billing, coding, and documentation best practices to enhance compliance and accuracy.
- Monitored the status of submitted Medicare claims through payer websites or automated systems.
Education
Associate Degree in Nursing - Human Development And Family Studies
Neosho County Community College
Ottawa, KSHigh school diploma -
Anderson County Jr. /Sr. high school
Skills
- Telephone Support
- Multiline Support
- Issue resolution
- De-Escalation Techniques
- Billing accuracy
- Investigating root causes for claim denials or short-paid third-party invoices
- Customer Advocacy
- Customer Feedback
- Information Gathering
- Active Listening
- Positive and professional
- Courteous demeanor
- Information Security
- Data Management
Additional Information
If you’re looking for someone who’s: Excellent with customer relations and communication skills, has the ability to multi-task in a fast-paced setting, Pays very close attention to detail and will always work my hardest. If given the opportunity to work for your company, you will not be disappointed
Businessreferences
- Deborah Lucas, 913-702-6319
- Beth Mitchell, 913-963-8286
Phone
- Deborah Lucas, 913-702-6319
- Beth Mitchell, 913-963-8286
Timeline
Customer Care Representative
Crown Lift Trucks
01.2026 - Current
Customer Service Representative
Maximus Federal Services
09.2021 - 01.2026
Medical Assistant
Stormont Vail
08.2015 - 05.2020
Associate Degree in Nursing - Human Development And Family Studies
Neosho County Community College
High school diploma -
Anderson County Jr. /Sr. high school