Natasia Wiley
Fort Worth
Summary
Adept at navigating high-stress situations, I significantly enhanced customer loyalty and satisfaction at Khols Distribution Center through empathetic conflict resolution and expert product knowledge. My blend of critical thinking and active listening skills led to efficient problem-solving, fostering strong customer relationships and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Khols Distribution Center
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma - General Studies
Eastern Hills High School
Fort Worth, TX06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Khols Distribution Center
11.2022 - Current
High School Diploma - General Studies
Eastern Hills High School
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