Natasia Williams
Columbia,SC
Summary
Seasoned customer-oriented General Manager with 10 plus years of cross-functional experience; focused on increasing revenues and expanding margin. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Achieved a 15% increase in efficiency by introducing new strategies and processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Concept
10.2022 - Current
- Managed budget implementations, labor costs, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of over 25 professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Ensured all marketing tools were properly implemented
Sterile Filling Technician
Nephron Pharmaceuticals Corporationn
06.2020 - 03.2024
- Reduced errors by carefully reviewing batch records and ensuring accurate documentation procedures were followed consistently.
- Upheld company standards for quality control, performing routine inspections throughout the production process.
- Extended knowledge of the best practices for infection/contamination control, hazardous waste disposal, and emergency preparedness
- Compounded non/sterile products using bulk or pre-sterilized materials utilizing aseptic technique
- Prepared cleanrooms for compounding activities as appropriate or required
- Performed compounding operations consistent with established protocols, procedures, SOP's, GDP, and cGMP requirements per FDA regulations.
- Maintained proper documentation of all compounding
Store Manager
TitleMax
05.2017 - 04.2020
- Reviewed financial statements, credit reports, sales, and other performance data to measure productivity and goal achievements in conformance with underwriting guidelines and credit policies.
- Managed inventory control, cash control, and store opening and closing procedures.
- Responsible for team building by developing and training entry-level representatives with role play practice on effective retail sale skills.
- Developed and maintained a knowledge base of our clients' evolving products and services to help, grow, troubleshoot, and resolve customer issues and concerns in a retail setting.
- Led a team of 5 associates through a complete remodel, including transitioning to a new location.
Customs Brokerage Representative
UPS
10.2018 - 01.2020
- Supported and worked directly with Port Authority Department of Transportation, Department of Public Safety, and CSX Transportation
- Reduced shipment delays for clients by promptly addressing any issues with customs authorities.
- Reviewed orders, production schedules, delivery appointments, and shipping/receiving notices to determine work sequence and material shipping dates/destinations.
- Achieved 121% production rate with a data entry accuracy of 100%.
- Proven ability to meet the needs of demanding clients, having been selected to service at least 2 of 10 and 5 of the top 50 clients for the company.
Pharmacy Technician
Walmart
05.2013 - 08.2018
- Provided friendly customer service that help retain customers despite fierce competition in the industry.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled over 500 prescriptions, and prepared prescription labels with absolute accuracy.
- Answered inbound calls, made outbound calls, emailed and faxed patients and healthcare providers regarding refills and prior authorization approvals.
- Handles multiple systems/screens simultaneously and accurately.
- Conduction weekly audits for inventory and supplies; performed control counts of prescriptions per regulations
Education
Associate of Applied Science - Administrative Assistance And Secretarial Science
Ultimate Medical Academy - Clearwater
Clearwater, FL10.2019
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Medical Terminology
- Medical Documentation
- Data Entry/Analysis
- EMR Systems
- Production Management/Staff Training
- Customer Service
- Web Development
- Administrative/Medical Office Experience
- Sales
Certification
- CPhT - Certified Pharmacy Technician
Timeline
General Manager
Concept
10.2022 - Current
Sterile Filling Technician
Nephron Pharmaceuticals Corporationn
06.2020 - 03.2024
Customs Brokerage Representative
UPS
10.2018 - 01.2020
Store Manager
TitleMax
05.2017 - 04.2020
Pharmacy Technician
Walmart
05.2013 - 08.2018
Associate of Applied Science - Administrative Assistance And Secretarial Science
Ultimate Medical Academy - Clearwater
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