Natasjah Hawkins
Rockford,IL
Summary
Dynamic professional with a proven track record at Mercy Health Hospital, enhancing patient satisfaction and streamlining healthcare processes. Expert in healthcare systems navigation and HIPAA compliance, coupled with exceptional verbal communication and problem-solving skills. Demonstrated leadership in training teams, significantly boosting productivity and operational efficiency.
Overview
8
8
years of professional experience
Work History
Patient Access Registrar
Mercy Health Hospital
Rockford, IL
10.2024 - Current
- Filed medical records, scanned documents into the system, and maintained accurate patient information.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Explained various admission forms and policies, acquiring signatures for consent.
- Maintained current knowledge of changes in healthcare regulations by attending continuing education classes as required.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Performed data entry of demographic, financial, insurance, and clinical information into the system.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
Warehouse Associate
Amazon
Rockford, IL
06.2023 - 10.2024
- Executed the packaging and crating process efficiently.
- Ensured products were shipped without delay by following precise tagging and handling protocols.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Used scanners to track parcel information, condition or receipt.
Customer Advocate
Health Care Service Corporation
Rockford, IL
08.2018 - 04.2020
- Reviewed and assessed claims for validity and accuracy.
- Assessed qualification for insurance coverage.
- Resolved discrepancies in medical claims coding.
- Educated members about their medical benefit packages.
- Used different knowledge banks to research customer problems and develop accurate responses.
- Recorded detailed notes in customer accounts for future reference and follow-up.
Trainer
Servicom
Rockford, IL
07.2017 - 07.2018
- Guided team operations to elevate overall customer satisfaction levels.
- Documented all training activities including attendance records, feedback forms, surveys.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
HighSchool Diploma -
Roosevelt HighSchool
Rockford, Il01.2018
Skills
- Strong Verbal Communication
- Effective Time Management
- Collaborative Problem Solving
- Strategic Issue Resolution
- Medical terminology
- Insurance verification
- Insurance billing
- Team leadership
- Healthcare systems navigation
- Privacy regulations knowledge
Timeline
Patient Access Registrar
Mercy Health Hospital
10.2024 - Current
Warehouse Associate
Amazon
06.2023 - 10.2024
Customer Advocate
Health Care Service Corporation
08.2018 - 04.2020
Trainer
Servicom
07.2017 - 07.2018
HighSchool Diploma -
Roosevelt HighSchool
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