Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

NATASSHA WORKS

Alexander,AR

Summary

Dynamic Project Manager with a proven track record in the healthcare sector, excelling in policy implementation and data analysis. Skilled in stakeholder communication and training, I have successfully enhanced patient experience initiatives, driving significant improvements in program quality and satisfaction through strategic process optimizations and effective team collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Project Manager, Patient Experience

Arkansas Children's Hospital
Little Rock, USA
10.2023 - Current
  • Contribute to the development and implementation of quality control practices and procedures to enhance patient experience and ensure compliance with internal standards.
  • Provide expertise in interpreting patient experience policies and guidelines to staff.
  • Conduct process analyses of patient care workflows (e.g., bedside shift handoffs) to identify areas for improvement and ensure adherence to requirements.
  • Prepare and present reports on patient experience data and improvement initiatives to stakeholders.
  • Analyze customer feedback data to identify trends and implement improvements to program quality and satisfaction.
  • Train staff on patient experience best practices and process improvements, reinforcing quality standards.
  • Conduct audits of nursing staff to ensure adherence to safety protocols, quality standards, and patient experience measures.

Project Manager, Experiential

ALSAC St. Jude Children's Research Hospital
Memphis, USA
08.2021 - 06.2023
  • Ensured project compliance with applicable laws, regulations, policies, and procedures related to event execution.
  • Developed and maintained detailed project documentation, contributing to a robust document control system.
  • Identified potential risks and facilitated risk mitigation plans, aligning with quality assurance principles.
  • Reviewed and identified areas for process improvement at project closeout, contributing to the ongoing maintenance of quality.

Director, Alumni Programs

University of Tennessee Health Science Center
Memphis, USA
09.2018 - 06.2021
  • Directed operational strategy for alumni programs, ensuring compliance with institutional objectives and external guidelines.
  • Streamlined event management workflows, improving efficiency and adherence to established processes.
  • Analyzed customer feedback data to identify trends and implement improvements to program quality and satisfaction.
  • Maintained detailed records and managed compliance for alumni board members and volunteers, demonstrating document control skills.

Patient Family Centered Care Coordinator

St. Jude Children's Research Hospital
Memphis, USA
11.2017 - 09.2018
  • Coordinated patient family-centered care programs, ensuring alignment with hospital policies and enhancing family engagement.
  • Tracked and analyzed parent and staff suggestions to measure program impact and identify areas for process improvement.
  • Collaborated with interdisciplinary teams to ensure quality of care and adherence to patient-centered principles.

Patient Family Centered Care Assistant Coordinator

St. Jude Children's Research Hospital
Memphis, USA
08.2012 - 11.2017
  • Developed timely reports to align with institutional goals and quality standards.
  • Contributed to the development and implementation of policies and procedures related to patient family-centered care.
  • Managed data for parent volunteers, ensuring accurate record-keeping and contributing to data integrity within the system.

Education

Graduate Certificate - Project Management

Rutgers University
New Brunswick, NJ
04.2017

MBA -

University of Phoenix
Memphis, TN
05-2010

Bachelor of Science - Exercise Science

University of Tennessee
Knoxville, TN
05.2007

Skills

  • Policy Interpretation & Implementation
  • Internal & External Standards
  • Documentation Control
  • Best Practice Implementation
  • Audit Preparation
  • NRC & Press Ganey Platforms
  • Data Analysis
  • Trend Identification
  • Report Preparation
  • Performance Metrics
  • Tableau
  • Cross-Functional Leadership
  • Stakeholder Communication
  • Timeline Management
  • Teamwork
  • Training

Certification

Certified Patient Experience Professional (CPXP), Beryl Institute, 05/01/24

Affiliations

Alpha Kappa Alpha Sorority, Incorporated

Timeline

Project Manager, Patient Experience

Arkansas Children's Hospital
10.2023 - Current

Project Manager, Experiential

ALSAC St. Jude Children's Research Hospital
08.2021 - 06.2023

Director, Alumni Programs

University of Tennessee Health Science Center
09.2018 - 06.2021

Patient Family Centered Care Coordinator

St. Jude Children's Research Hospital
11.2017 - 09.2018

Patient Family Centered Care Assistant Coordinator

St. Jude Children's Research Hospital
08.2012 - 11.2017

Graduate Certificate - Project Management

Rutgers University

MBA -

University of Phoenix

Bachelor of Science - Exercise Science

University of Tennessee

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