Natavia Davis
Birmingham,Alabama
Summary
Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments. Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively. Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising. Professional who is both energetic and poised. Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about. Ready to offer exceptional leadership and planning abilities to take on new role in [Type] setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in [Industry] standards and market trends.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
American Legion
Fairfield, AL
01.2025 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Assistant Manager
Captain D's
Birmingham, AL
05.2023 - Current
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Worked with the team to improve efficiency on various projects.
- Am in charge of office administration and payroll.
- Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget.
- Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies.
- Weekly staff meetings were held to motivate employees, address concerns and questions, plan improvements, and assess progress toward objectives.
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager.
Bartender
Perfect Note
Hoover, AL
05.2020 - 06.2024
- Oversaw daily operations during peak hours, optimizing workflow for maximum efficiency and service speed.
- Implemented cost-saving measures by reducing waste through effective inventory management practices.
- Collaborated with kitchen staff to ensure seamless communication between bar and food service areas.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Assistant General Manager
Zaxby's Chicken Fingers & Buffalo Wings
Bessemer, AL
10.2015 - 12.2022
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Am in charge of office administration and payroll.
- Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork.
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager.
- I'm in charge of scheduling, inventory control, and stocking.
Delivery Driver Helper
UPS Customer Center
Alabaster, AL
09.2021 - 01.2022
- Properly displayed products at customer locations in accordance with company specifications and policies.
- Drove [Number] miles in [Type] vehicle to deliver [Product or Service] to customers every [Timeframe].
- Drove more than [Number] miles per day to serve [Number] customers per month throughout [Location].
Customer Service
Wells Fargo
Birmingham, AL
06.2020 - 12.2021
- Help customers with their general problems.
- Provide support and assistance to customers who have problems with the service.
- Double-check promotions and discount policies, as well as follow up on money transfers and customer debts.
- Kept an eye on customers for signs of security issues and reported them to management.
- Take phone calls from customers and respond to them.
- Provide information on bank accounts, policies, products, and services in response to customer inquiries.
Bartender
Onyx of Birmingham
Birmingham, AL
08.2019 - 04.2020
- Crafted and served diverse cocktails, ensuring quality and consistency in every drink.
- Managed inventory levels, utilizing point-of-sale systems to track sales and stock efficiently.
- Trained new staff on bar procedures, enhancing team performance and service delivery standards.
- Developed signature drink recipes, contributing to unique menu offerings that attracted clientele.
- Resolved customer complaints promptly, fostering a positive atmosphere and ensuring repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Certificate of completion - undefined
Alabama Bartending School
Birmingham, AL01.2021
High School - undefined
Jackson-Olin High School
Birmingham, AL01.2017
Skills
- Employee scheduling
- People-oriented
- Motivated team player
- Training and development
- Business Administration
- Shipment processing
- Data collection and analysis
- Friendly demeanor
- Strong work ethic
- Recruiting and interviewing
- Accurate money handling
- Inventory management
- Sales experience
- Customer service
- Staff management
- Employee relations
- Cash register familiarity
- Stocking
- Credit card transactions
- POS systems knowledge
- Cost control
- Training
Certification
ServSafe
Timeline
Bartender
American Legion
01.2025 - Current
Assistant Manager
Captain D's
05.2023 - Current
Delivery Driver Helper
UPS Customer Center
09.2021 - 01.2022
Customer Service
Wells Fargo
06.2020 - 12.2021
Bartender
Perfect Note
05.2020 - 06.2024
Bartender
Onyx of Birmingham
08.2019 - 04.2020
Assistant General Manager
Zaxby's Chicken Fingers & Buffalo Wings
10.2015 - 12.2022
Certificate of completion - undefined
Alabama Bartending School
High School - undefined
Jackson-Olin High School