Nataya Coleman
Bradenton,FL
Summary
Accomplished Registered Pharmacy Technician with a proven track record at CVS Pharmacy, excelling in medication dispensing and fostering patient satisfaction. Demonstrated expertise in HIPAA compliance and a compassionate approach to patient care, significantly enhancing pharmacy operations and customer relations. Skilled in mentoring peers and managing high-pressure situations, consistently achieving high customer satisfaction levels.
Overview
1
1
year of professional experience
Work History
Registered Pharmacy Technician
CVS Pharmacy
Bradenton, FL
02.2024 - Current
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Served as a reliable resource for physicians regarding prescription clarification requests, promoting efficient communication between healthcare professionals.
Customer Service Associate
Walmart
Bradenton, FL
06.2023 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Manatee High School
Bradenton, FL05.2023
Skills
- Medication Dispensing
- HIPAA Compliance
- Medication compounding
- Labeling Accuracy
- Insurance Verification
- Pharmaceutical Calculations
- Drug Inventory Control
- Sterile technique
- Insurance Billing
- Patient Counseling
- Prescription Interpretation
- Drug utilization review
- Dosage Form Preparation
Timeline
Registered Pharmacy Technician
CVS Pharmacy
02.2024 - Current
Customer Service Associate
Walmart
06.2023 - 01.2024
Manatee High School