Natayah Vanderpool
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
David's Bridal
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Team Lead
Jubie's Creamery
04.2022 - 03.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
Bookseller
Barnes And Noble
10.2021 - 01.2022
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with locating books and other materials in store.
Education
Bachelor of Arts - Liberal Arts
Sinclair Community College
Dayton, OH05.2025
High School Diploma -
West Carrollton High School
Dayton, OH05.2022
Skills
- Customer Relations
- Managing Multiple Tasks
- Conflict Resolution
- POS Systems Expertise
- Customer Service
- Professional Telephone Demeanor
Timeline
Customer Service Representative
David's Bridal
03.2023 - Current
Team Lead
Jubie's Creamery
04.2022 - 03.2023
Bookseller
Barnes And Noble
10.2021 - 01.2022
Bachelor of Arts - Liberal Arts
Sinclair Community College
High School Diploma -
West Carrollton High School
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