Natcha Siripanich
Woodbridge,VA
Summary
Professional with strong background in customer support, prepared to excel in this role. Skilled in resolving complex issues, enhancing user satisfaction, and maintaining high standards. Focused on team collaboration and achieving results, adaptable to changing needs. Known for strong communication, problem-solving skills, and reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Churchill Downs Inc.
09.2025 - Current
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction.
- Reconciled daily financial transactions to ensure accuracy and compliance with accounting standards.
Bartender/Server
Linjee Thai Restaurant & Bar
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Collections Agent
Alorica
10.2021 - 10.2023
- Negotiated payment plans with clients to resolve outstanding debts and improve cash flow.
- Managed high-volume collections through effective communication and problem-solving strategies.
Foreign Customer Executive (Team Leader)
Magnolia Quality Development Corporation
01.2019 - 09.2021
- Youngest member to lead the teams
- Make over $25,000,000 or over 800,000,000 Thai Baht for the company
- Collaborated with stakeholders to align project goals with corporate objectives, ensuring successful outcomes.
International Project Coordinator
Schneider Electric
09.2018 - 12.2018
- Coordinated international project timelines and deliverables across multiple teams.
- Facilitated cross-functional communication to ensure alignment on project goals.
Foreign Customer Executive
Grande Asset Hotels And Properties
08.2017 - 09.2018
- In charge of all Foreign Exchange Transactions
- Made $28,400,000 in total for the company
- Facilitated communication between finance department and other departments, fostering a collaborative work environment.
Chief Administrative Officer
McKinsey & Company
06.2017 - 08.2017
- Maintained internal accuracy and transparency controls in accounting and bookkeeping.
- Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees.
Education
Bachelor of Arts - Psychology
Silpakorn University
Bangkok, Thailand11.2017
Skills
- Customer service (8 years)
- Sales (8 years)
- Contract management (7 years)
- Call center customer service (5 years)
- Microsoft 365
- Training experience
- IT support
Languages
English
Native or Bilingual
Thai
Native or Bilingual
French
Limited Working
Chinese
Limited Working
Certification
- Google IT Support Professional Certificate
- Driver's License
- ABC Certification
Timeline
Hotel Front Desk Clerk
Churchill Downs Inc.
09.2025 - Current
Bartender/Server
Linjee Thai Restaurant & Bar
10.2023 - Current
Collections Agent
Alorica
10.2021 - 10.2023
Foreign Customer Executive (Team Leader)
Magnolia Quality Development Corporation
01.2019 - 09.2021
International Project Coordinator
Schneider Electric
09.2018 - 12.2018
Foreign Customer Executive
Grande Asset Hotels And Properties
08.2017 - 09.2018
Chief Administrative Officer
McKinsey & Company
06.2017 - 08.2017
Bachelor of Arts - Psychology
Silpakorn University