Daniel Langguth
Palatine,IL
Summary
Customer-focused professional with strong communication skills and a passion for creating positive experiences. Seeking a Guest Services role where I can contribute to a welcoming environment, resolve guest concerns efficiently, and support overall customer satisfaction. Known for reliability, approachability, and maintaining a calm, helpful demeanor in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Churchill Downs
05.2018 - 08.2019
- Provided superior service by greeting guests, sharing information and enforcing policies in a professional and hospitable manner
- Served as a Venue Host, Box Seat Usher, Admissions Scanner, and Bag Checker
Administrative Intern
Village Administrators Office Village Of Indian Head Park
10.2023 - 07.2024
- Served as Acting Village Clerk, ensuring efficient and organized administration of municipal affairs while compiling accurate and detailed meeting minutes and documenting critical discussions and decisions during village board meetings
- Coordinated pre-employment and random drug testing for employees, ensuring compliance with municipal policies
- Managed the surplus auction process, including monitoring expenditures, tracking sales, and reconciling funds to ensure accurate financial reporting and compliance with municipal policies
- Concisely summarized key points and recommendations regarding planning and zoning regulations while clearly analyzing proposed developments or land use changes within the municipality
- Collaborated on special projects such as permit packets, and offering support as needed to enhance overall village operations
- Fostered positive communication with residents, promoting transparency and community engagement through use of Facebook Meta Suite and One Simplicity
Property Management Intern
Moats Office Properties
12.2019 - 07.2022
- Compiled and organized financial information with tact and discretion
- Assisted with outside maintenance projects and delivered materials to clients
Education
Bachelor of Arts - Political Science
Northern Illinois University
DeKalb, IL12.2021
Master of Public Administration -
Northern Illinois University
DeKalb, IL05.2024
Skills
- Customer service
- Reliability
- Excellent communication
- Effective communication
- Adaptability and flexibility
Community Service
- Young Professionals Executive Board, Journeys The Road Home, 2023-Present
- IAMMA Committee Member, Education and Event Committee, 2023-Present
Timeline
Administrative Intern
Village Administrators Office Village Of Indian Head Park
10.2023 - 07.2024
Property Management Intern
Moats Office Properties
12.2019 - 07.2022
Guest Service Representative
Churchill Downs
05.2018 - 08.2019
Bachelor of Arts - Political Science
Northern Illinois University
Master of Public Administration -
Northern Illinois University
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