Nate Cash
US House of Representatives
Waldorf,USA
1
Certification
10
years of professional experience
Lead IT Support Specialist with 10+ years of experience in technical support, process improvements, and IT systems management. Adept at translating IT security policies into actionable procedure and conducting vulnerability assessments to enhance system security. Passionate about leveraging advanced technological systems to drive optimal performance and user satisfaction.
Work History
Associate System Administrator (Executive Support-DMI)
- Led technical point of contact for onsite enterprise support, overseeing complex deployments and managing team workflows to ensure high availability of end-user systems.
- Serve as the Lead Technical Point of Contact for onsite enterprise support, overseeing complex deployments and managing team workflows to ensure high-availability of end-user systems.
- Spearhead the installation, configuration, and optimization of workstations, mobile hardware, and peripheral ecosystems within a high-security federal environment.
- Delivered dedicated technical consultancy and white-glove support to C-suite/VIP personnel, resolving high-priority issues with discretion and technical precision.
- Direct technical logistics and infrastructure setup for high-profile conferences and agency events, managing end-to-end connectivity and presentation systems.
- Act as a bridge between end-users and senior engineering teams, translating complex technical requirements into actionable support strategies.
Technology Partner
2 Months- Delivered white-glove support to C-Suite executives, providing high-touch service and rapid issue resolution.
- Managed devices and security policies through Microsoft Entra ID and Intune to maintain compliance and streamline endpoint administration.
- Created and maintained user profiles to streamline employee onboarding, role changes, and account updates.
- Troubleshot conference room technology and collaboration tools, including Crestron units, Cisco panels, Microsoft Teams meetings, and Webex.
- Coordinated with vendors to resolve issues and track service requests for timely support resolution.
- Configured user profile permissions in alignment with security requirements and access control standards.
- Troubleshot and resolved issues with conference room technology and collaboration tools, ensuring optimal functionality for meetings.
- Coordinated with vendors to troubleshoot issues, request service, and track resolution of support-related concerns.
- Imaged, deployed, and configured laptops to ensure consistent and secure endpoint setup for end users.
End User Technology Engineer (Contractor-GDIT)
2 Years 8 Months- Provided comprehensive Tier 1-3 technical support via multiple channels, serving as primary escalation point for VIP customers to ensure swift problem resolution.
- Created detailed RCA reports for high-level issues, enhancing resolution time and accuracy.
- Lead and manage day-to-day activities related to incident management and resolution of IT failures involving end-user hardware, software, and operating systems.
- Streamlined IT operations through efficient remote troubleshooting, system imaging, and meticulous record keeping, significantly improving user experience and productivity
- Maintained and supported IT operations by testing patches, software deployments, troubleshooting patch and application updates issues
- Led day-to-day incident management activities, resolving IT failures related to end-user hardware, software, and operating systems.
- Oversaw identity and access management solutions, including Azure Active Directory (AAD), Multi-Factor Authentication (MFA), and Conditional Access policies.
- Maintained and supported IT operations by testing patches, software deployments, troubleshooting patch and application update issues
- Created detailed RCA reports for high-level issues improve resolution time and accuracy
- Created knowledge articles and research tools of administrative roles and duties related to Active Directory, Intune, Azure, Airwatch, ServiceNow, Adobe, Beyond Trust
- Translate and implement existing IT security policies, standards, guidelines and procedures.
- Conducted vulnerability assessments of networks and systems to identify weaknesses.
- Performed vulnerability assessments of networks and systems to identify weaknesses and make recommendations to senior management for corrective actions that ensure team success
- Executed and coordinated activities to ensure, protect, and restore IT systems, services, and capabilities
- Administer Adobe console, granting licenses and access, while implementing advanced technological systems support and maintenance for optimal performance
- Streamlined IT operations through efficient remote troubleshooting and system imaging, improving user experience.
Tier 1 Help Desk Technician
2 Years 3 Months- Provided basic technical and functional support of all EEOC base-level applications, hardware, and software, including password resets, and basic network diagnostics.
- Responsible for conducting basic network diagnostics, such as Ping, Trace, etc.
- Provided customer support at the initial point of entry to the OIT Helpdesk to include: Recording and validating customer’s contact information, especially the customer’s name, department, a Point of Contact (POC), and the POC’s telephone number and a valid e-mail address.
- Assigned all problem issue tickets and work orders by application, following guidance from the Help Desk Manager and the OIT Help Desk SOP.
- Remotely managed VA issued Mac devices and Android devices to troubleshoot issues through Airwatch remote manager
- Assisted users with instructions for configuring approved home-use peripherals on EEOC provided equipment.
- Maintained close contact with the customer making appropriate entries in the ITSM tracking system throughout incident resolution.
Technical and Logistics Support (Contractor)
3 Years 9 Months- Assist the IT team with project support, database maintenance, user administration, status reports, and various administrative duties
- Assists IT team in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives
- Conduct research, data analyses, management studies, cost-benefit analysis, and similar activities for agency supplies based on research and budget. Participate as an active team member providing recommendations and ideas to strengthen IT project processes and activities
- Database administration for online supply ordering system throughout the agency with over 500 different supplies spread across 400 headquarter employees.
- Computer moves and changes that require relocating an employee's work station such as installation of computers, printers, monitors, keyboards, mice, and telephone coordination with facilities personnel in cabling or wireless deployments. Making recommendations on IT related issues and projects
- Assists the Property Management Officer (PMO) with preparing the accountable assets for input into the agencies property inventory system to include: bar coding of deliveries and identifying existing assets that are not already in the system.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Education
Bachelors of Science Degree - Business Administration, Computer and Information Systems
Skills
Active Directory management
Remote support
Data backup and recovery
License management
M365 Administration
Mobile Device Management
Entra ID Administration
Certification
DoD 8570 IAT Level II and IAM Level I: CompTIA Security+ CE (Nov 2025)
Timeline
Technology Partner
US House of Representatives
06.2026 - CurrentRead More
End User Technology Engineer (Contractor-GDIT)
Securities and Exchange Commission
11.2022 - 07.2025Read More
Tier 1 Help Desk Technician
Iron Bow Technologies
09.2020 - 12.2022Read More
Technical and Logistics Support (Contractor)
Department Of Labor, Mine Safety and Health
12.2016 - 09.2020Read More
Associate System Administrator (Executive Support-DMI)
Federal Deposit Insurance Corporation
Read More
Glenville State College
Bachelors of Science Degree from Business Administration, Computer and Information Systems
Read More