Nate Lococo
Henderson
Summary
Detail-oriented IT Support Professional with hands-on experience in providing technical support across diverse environments, including retail and entertainment. Expertise in troubleshooting hardware, software, and network issues, alongside installing and maintaining end-user systems. Proven ability to support a variety of technical equipment while thriving in both collaborative and independent settings.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Field Technician
Nevada Restaurant Services
North Las Vegas
02.2025 - Current
- Installed, configured and maintained network-connected surveillance equipment and related IT hardware.
- Troubleshot IP-based systems, network connectivity issues, and device communication failures
- Diagnosed and resolved hardware, cabling and network-related issues in field and warehouse environments
- Troubleshot and fixed issues through a prioritized ticketing system for gaming and security compliance
- Assisted with system deployments, equipment upgrades, and technical support for end-users
IT Support Specialist
Cowabunga Bay Las Vegas
Henderson
01.2022 - 10.2025
- Provided technical support for employees and departments across the organization, resolving hardware software and user account issues.
- Installed, configured, and maintained desktop computers, printers, point-of-sale systems, networking equipment and other common office technology equipment
- Assisted with user account management, password resets, software installations, and system upgrades, ensuring security compliance for seasonal employees.
- Performed equipment deployment, replacement, and inventory tracking for IT assets
Senior PC Technician
Link Technologies S.A.P.I de C.V I
Las Vegas
09.2024 - 12.2024
- Installed, configured, imaged, and deployed desktop and mobile systems for polling locations and election offices.
- Diagnosed and resolved hardware, software, network connectivity, and peripheral issues, ensuring seamless elections operations.
- Performed system testing, maintenance and troubleshooting on voting support equipment, printers, scanners and workstations.
- Provided tier-1 and tier-2 technical support for election-related computer systems, peripherals and end-users.
- Coordinated with departments to maintain system functionality and operational readiness, supporting efficient election processes.
Game Support Technician
Dave and Buster
Henderson
12.2023 - 06.2024
- Provided technical support and maintenance for arcade gaming systems, network-connected devices, and entertainment equipment.
- Diagnosed and resolved issues with peripheral devices, payment systems, ticketing systems, and user-facing technology to enhance customer experience.
- Performed preventative maintenance, component replacements, and system testing on arcade machines and related equipment.
- Assisted with equipment installations, upgrades, and configuration of gaming and support systems.
- Recorded repairs, maintenance activities, and technical issues while collaborating with staff and vendors to effectively address complex problems.
Education
Bachelor of Science - Computer Information Systems
Western Governors University
Salt Lake City, UT 01.2026 - 06.2026
Associate of Applied Science - Information Technology
College of Southern Nevada
Las Vegas, NV 05.2022 - 12.2024
Skills
- Hardware troubleshooting (desktops, laptops, printers, peripherals)
- Network troubleshooting (TCP/IP, DNS, DHCP, connectivity issues)
- Windows OS installation, configuration, and support
- Active Directory user account management (password resets, permissions)
- IP-based systems and networked device support
- Software installation, updates, and patch management
- System imaging and device deployment
- Cloud fundamentals (AWS Cloud Practitioner level knowledge)
- Microsoft Office Suite (Word, Excel, Outlook)
- Basic cabling and SOHO network setup (Ethernet, low-voltage, Coaxial)
- Customer service and end-user support
- Problem-solving and critical thinking
- Adaptability and punctuality
- Ability to work independently and in team environments
Certification
- CompTIA A+
- TestOut Network Pro
- AWS Certified Cloud Practitioner
- MS Office Specialist (MOS): Word & Excel
- Hanwha Video Professional
Timeline
Bachelor of Science - Computer Information Systems
Western Governors University
01.2026 - 06.2026
Field Technician
Nevada Restaurant Services
02.2025 - Current
Senior PC Technician
Link Technologies S.A.P.I de C.V I
09.2024 - 12.2024
Game Support Technician
Dave and Buster
12.2023 - 06.2024
Associate of Applied Science - Information Technology
College of Southern Nevada
05.2022 - 12.2024
IT Support Specialist
Cowabunga Bay Las Vegas
01.2022 - 10.2025