Nathan McClane
Little Rock,AR
Summary
Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance.
Strong passion for helping those in need.
Overview
9
9
years of professional experience
Work History
Chief of Operations
CBI Little Rock
01.2022 - Current
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Built strategic relationships with federal, state and local law enforcement agencies.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Supported business growth through strategic planning and process development.
Receptionist Administrator
Little Rock Eye Clinic
07.2020 - 01.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Escrow Assistant
Ouachita Abstract
08.2015 - 06.2020
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Behavioral Health Technician
The Haven Detox
08.2023 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily Type reports to management.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Education
Associate Of General Studies - Business
Southern Arkansas University
Magnolia, AR05.2013
Diploma -
Camden Fairview High School
Camden, AR05.2010
Skills
- Positive
- Outgoing attitude
- Great leadership
- Energetic
- Active Listening
- Organization
- Record keeping
- Technology savvy
References
Justin Works
Peer Recovery Specialist
501-516-9007
Steven Caldwell
Community Builders Manager
501-563-4099
Ryne Haynie
The Haven
- 870-260-1787
Timeline
Behavioral Health Technician
The Haven Detox
08.2023 - Current
Chief of Operations
CBI Little Rock
01.2022 - Current
Receptionist Administrator
Little Rock Eye Clinic
07.2020 - 01.2022
Escrow Assistant
Ouachita Abstract
08.2015 - 06.2020
Associate Of General Studies - Business
Southern Arkansas University
Diploma -
Camden Fairview High School
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