Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nate Wagner

Lewistown,PA

Summary

Dynamic customer service professional with extensive experience at SUBWAY® Restaurants, excelling in problem resolution and staff training. Proven track record of enhancing customer satisfaction through effective communication and product knowledge. Skilled in prioritization and collaboration, contributing to sales growth by upselling tailored solutions to meet individual needs.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Sandwhich Artis

SUBWAY®Restaurants
Denver, PA
11.2019 - 06.2025
  • Maintained organized workspace, ensuring materials and tools were readily accessible.
  • Collaborated with team members to refine artwork based on feedback and direction.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Enhanced customer satisfaction by providing timely support and accurate information regarding products and services.
  • Trained new team members on customer service protocols, improving onboarding efficiency and knowledge retention.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

Homeschooling
Denver, PA
06-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Customer satisfaction measurement
  • Product knowledge
  • Staff training
  • Prioritization
  • Coordination

Timeline

Sandwhich Artis

SUBWAY®Restaurants
11.2019 - 06.2025

High School Diploma -

Homeschooling